Cara Sims
Valley View,OH
Summary
Focused taxpayer service representative with more than 24 years' success in preparing tax documents and minimizing liabilities. Skilled in adopting new tax regulations without impacting tax return quality. Well versed all tax filing requirements for wide range of entity types.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Taxpayer Service Representative
Department of the Treasury, IRS
Cleveland, OH
11.1998 - Current
- Greeted taxpayers and answered inquiries regarding tax regulations, forms, and filing requirements.
- Provided assistance to taxpayers in completing accurate returns within established deadlines.
- Responded to taxpayer inquiries via telephone, email, or in-person visits.
- Researched complex tax issues using a variety of software programs.
- Updated records on various databases related to taxpayer information.
- Maintained knowledge of current changes to tax laws affecting individual and business filings.
- Utilized problem solving skills to resolve taxpayer disputes or discrepancies in a timely manner.
- Processed requests from taxpayers seeking refunds or credits due to errors in their filings.
- Advised taxpayers on how best to minimize their liabilities while remaining compliant with all applicable laws.
Education
Some College (No Degree) - Computerized Administrative Assistant
Sawyer College of Business
Cleveland, OHSkills
- Error Detection
- Liabilities Mitigation
- Tax Law Review
- Benefits Documentation
- Tax Return Preparation
- Accounting Support
- Client Records Review
- Tax Law Compliance
- Tax Advising
- Tax Form Completion
- Appointment Scheduling
- Data Gathering
- Tax Computations
- Tax Liability Management
- Data Entry
- Research/Due Diligence
- Tax Issue Research
Timeline
Taxpayer Service Representative
Department of the Treasury, IRS
11.1998 - Current
Some College (No Degree) - Computerized Administrative Assistant
Sawyer College of Business
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