Allison Wells
Charlotte, NC,NC
Summary
Seeking a dynamic customer service position within the healthcare industry, where I can utilize my exceptional communication and problem-solving skills to provide compassionate support to patients and contribute to the company's growth initiatives.
Overview
14
14
years of professional experience
Work History
Healthcare Representative
Results- CX
01.2023 - Current
- Streamlined patient intake process, ensuring accurate documentation and timely appointment scheduling.
- Facilitated efficient clinic operations through effective resource management and adherence to established protocols.
- Delivered high-quality patient education materials to enhance understanding of treatment options and promote informed decision making.
- Assisted in the implementation of new electronic health record systems, boosting efficiency within the organization.
- Provided comprehensive support during medical appointments, enhancing overall patient experience within the clinic setting.
Inbound/Outbound Sales Agent
Red Ventures
05.2014 - 12.2022
- Increased customer satisfaction by addressing and resolving client concerns promptly and professionally.
- Achieved sales targets consistently by implementing effective sales strategies and techniques.
- Collaborated with team members to improve overall sales performance, sharing best practices and insights.
- Agent “0” Top sales agent in the center. Awarded a cruise and other prizes.
- Managed a high volume of outbound calls daily, maintaining a professional demeanor throughout each interaction.
- Organized and tracked all customer interactions using CRM software, ensuring timely follow-ups for pending deals.
Sales Coordinator/Front Desk Associate
Marriott Corporation - Residence Inn & Spring Hill
10.2010 - 05.2014
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Assisted in the development of annual sales budgets and forecasts, ensuring alignment with company objectives.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Education
High School Diploma -
South Dade Senior High School
Homestead, FL06.2002
Skills
- Goal-Oriented
- Healthcare compliance
- Strategic Planning
- Calm and Effective Under Pressure
- Patient Confidentiality and Data Security
- Providing Information and Resources
Timeline
Healthcare Representative
Results- CX
01.2023 - Current
Inbound/Outbound Sales Agent
Red Ventures
05.2014 - 12.2022
Sales Coordinator/Front Desk Associate
Marriott Corporation - Residence Inn & Spring Hill
10.2010 - 05.2014
High School Diploma -
South Dade Senior High School