Avionnah Mays
Valdosta,GA
Summary
Dynamic Healthcare Representative with CVS Healthcare, skilled in healthcare compliance and patient advocacy. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Adept at navigating complex insurance processes while maintaining data integrity. Committed to teamwork and continuous improvement, ensuring exceptional service delivery in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Healthcare Representative
CVS Healthcare
Valdosta
07.2025 - Current
- Assisted patients with medication inquiries and insurance eligibility verification.
- Educated customers on prescription processes and health management services.
- Collaborated with healthcare providers to resolve patient issues efficiently.
- Processed prescription orders accurately, ensuring compliance with regulations.
- Updated patient records in electronic health systems, maintaining data integrity.
- Coordinated communication between patients and healthcare teams to enhance service delivery.
- Provided support in navigating pharmacy benefits and cost-saving programs.
- Promoted patient advocacy by actively listening to their needs and working closely with the care team for resolution.
- Improved patient satisfaction by efficiently addressing concerns and providing exceptional customer service.
Customer Service Representative
Working Solutions
Valdosta, GA
04.2024 - 06.2025
- Provided exceptional customer support via phone and chat channels.
- Resolved customer inquiries, ensuring timely and accurate responses.
- Assisted in training new team members on company policies and procedures.
- Documented customer interactions in CRM systems for future reference.
- Collaborated with team to improve service delivery processes and enhance customer satisfaction.
- Handled escalated issues efficiently, demonstrating strong problem-solving skills.
- Monitored service trends to identify areas for improvement within the team.
- Engaged in continuous learning of products and services to better assist customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
West Side High School
Macon, GA05.2021
Skills
- Goal oriented
- Healthcare compliance
- Vital signs monitoring
- HIPAA regulations
- Training and mentoring
- Strategic planning
- Compliance management
- Communication skills
- Teamwork
- Customer service
- Time management
- Problem-solving
- Calm and effective under pressure
- Problem-solving abilities
- Punctual and hardworking
- Critical thinking
- Verbal and written communication
Timeline
Healthcare Representative
CVS Healthcare
07.2025 - Current
Customer Service Representative
Working Solutions
04.2024 - 06.2025
High School Diploma -
West Side High School