Delaney Santos Martinez
Summary
Reliable and motivated entry-level professional with experience in customer service and administrative support. Skilled in assisting customers and patients with payments, scheduling, and phone inquiries while maintaining accurate records. Familiar with EPIC and Microsoft Office and quick to learn new systems. Known for strong communication, a positive attitude, and a willingness to grow and contribute to a team environment
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Healthcare representative
Affiliated Healthcare Management Group
01.2024 - 01.2026
- Provided high-volume customer service support in a healthcare setting, assisting patients with payments, billing inquiries, and appointment scheduling
- Scheduled patient appointments and coordinated financial assistance applications, facilitating uninterrupted patient care
- Processed patient payments accurately while maintaining compliance with HIPAA and organizational policies
- Resolved account issues, confirmed appointments, and answered general inquiries through outbound and inbound patient calls, enhancing patient satisfaction
- Verified and updated patient demographics and insurance information to ensure accurate billing and claims processing
- Documented patient interactions and managed account information using EPIC electronic health records (EHR) system, ensuring compliance and accuracy in patient data
- Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) for documentation, communication, and reporting
- Delivered empathetic, patient-focused service while managing multiple priorities in a fast-paced environment
Cashier/Customer Service
Burger King
07.2021 - 01.2024
- Delivered fast, friendly customer service in a high-volume quick-service restaurant environment
- Accurately processed cash, credit, and mobile payments while balancing register at shift end
- Took customer orders in person and through drive-thru, ensuring order accuracy and customer satisfaction
- Handled customer questions, concerns, and complaints with professionalism and efficiency
- Maintained a clean and organized front-of-house area in compliance with food safety and sanitation standards
- Worked collaboratively with kitchen staff to ensure timely order preparation and delivery
- Demonstrated reliability by consistently arriving on time and covering shifts as needed
- Followed company policies and procedures while meeting speed-of-service and quality goals
Dispatcher
JAYM EXPRESS LLC
02.2020 - 12.2023
- Maintained accurate financial records and daily bookkeeping for dispatcher office operations
- Processed invoices, payments, and expense tracking in a timely manner
- Reconciled accounts and ensured the accuracy of financial data
- Assisted with basic reports and administrative support as needed
- Part Time
Education
Business Major -
Essex County College
Barringer High School
09.2018 - 06.2022
Skills
- Goal oriented
- HIPAA regulations
- Training and mentoring
- Communication skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Insurance verifying
- Patient registration
- Scheduling appointments
- Documentation skills
Languages
Bilingual: English/Spanish
Timeline
Healthcare representative
Affiliated Healthcare Management Group
01.2024 - 01.2026
Cashier/Customer Service
Burger King
07.2021 - 01.2024
Dispatcher
JAYM EXPRESS LLC
02.2020 - 12.2023
Barringer High School
09.2018 - 06.2022
Business Major -
Essex County College