Allison Wells
Arlington Heights,IL
Summary
Highly-qualified Credit Manager driven to minimize risk while capitalizing on opportunities to accomplish objectives in sales, customer growth and bottom line profitability. Enthusiastic about improving department policies, standardizing processes and increasing customer satisfaction by providing fast, knowledgeable and friendly financial services.
Overview
18
18
years of professional experience
Work History
Credit Manager
Swiss Steel USA
01.2016 - Current
- Supervise and coordinate all aspects of the credit and collections department for the US and Canada, currently managing 3000 accounts
- Established policy and procedures to maintain high quality receivables with low DSO and overdue ratios
- Review and assess customer credit risk
- Monitor, analyze and communicate to inside and outside sales team all customer deductions to insure prompt resolutions
- Supervise credit administrators to assist on the above responsibilities
- Monitor and authorize financial resolutions of all claims
- Maintain order review process
- Assure the accurate maintenance of AR accounts including daily posting of payment activities
- Maintain customer master files
- Monthly reporting to management of positions and trends
- Quarterly computation of adequate financial reserves for doubtful accounts
- Review & ensure accuracy of weekly ABS program reports (internal factoring program)
- Monitored accounts for signs of fraud and non-payment issues.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
Jr. Financial Analyst I, Credit Representative
Ecolab
01.2015 - 01.2016
- First point of contact for daily credit limit reviews needed in the department
- Support the Sr. Financial Analyst in reporting and risk management
- Owns collection and account management activities for cross-divisional, complex and high balance customer accounts totaling $60M
- Maintains key account hierarchy
- Resolves complex customer account issues, disputes, payment delays through collaboration with field, customer and other related teams
- Provides leadership and resolution support to assoc. credit reps regarding complex key account issues.
- Provides reporting, portfolio analytics and leadership support to the Key Account Credit Manager/Supervisor
Credit Management Analyst- Team Lead
Schneider Electric
01.2013 - 01.2015
- Maintain all job responsibilities of credit management analyst (listed below) and assumed responsibility for 3 direct report- total of 200M in open AR across US and CAN.
- Managed workflow for direct reports
- Review and evaluate work performance for direct reports
Credit Management Analyst
Schneider Electric
01.2010 - 01.2013
- Review and establish credit lines for companies seeking a business relationship with Schneider Electric. Resolve customer service and collection issues through contact with customer, research, and process change.
- Analyze customer financial conditions by reviewing trade references, bank references, credit reports, and financial statements to establish a credit line.
- Reconcile customer statements and billings
- Process A/R as it comes in and help apply cash to customer accounts
- Minimized bad debt risk by developing a process for resolving customer disputes and maximizing collections
- Provide recommendations to management when needed
- Created and implemented monthly reporting tools to track, analyze, and report individual collector performance
- Work as project lead for new system roll out
Account Correspondent
Schneider Electric
01.2009 - 01.2010
- Responsible for retail collections on a multi-million dollar account portfolio, also headed the retail migration team that began collections on a portfolio previously collected by a 3rd party
- Ran queries to determine and report on customers past due
- Reconciled accounts migrating back to our department to ensure total A/R accuracy
- Conducted collection calls to collect outstanding accounts receivables
Senior Account Representative
Honda Financial Services
01.2008 - 01.2009
- Consumer collections and customer service for Honda and Acura Financial Services
- Contacted customers and collected past due car payments
- Resolved customer service calls
- Completed skip-tracing and put cars out for repossession if necessary
Education
BA - English
Northern Illinois University
DeKalb, IL01.2008
Skills
- Strong Excel skills (eg, pivot tables, lookups)
- Strong communication skills- written and oral
- SAP
- Cash management
- Financial records and reporting
- Customer relations
- Staff management
- Account analysis
- Transaction processing
- Account reconciliation
- Financial reporting
- Collections expertise
- Payment negotiations
- Credit control
- Accounts receivable
Accomplishments
- Achieved 15% reduction in past due balances by introducing standardized dunning process.
- Reduced cash application hours by 75% through effectively automating cash application.
- Documented and resolved 90% of claims in 2025 which led to improved cash flow and reduction of bad debt.
Timeline
Credit Manager
Swiss Steel USA
01.2016 - Current
Jr. Financial Analyst I, Credit Representative
Ecolab
01.2015 - 01.2016
Credit Management Analyst- Team Lead
Schneider Electric
01.2013 - 01.2015
Credit Management Analyst
Schneider Electric
01.2010 - 01.2013
Account Correspondent
Schneider Electric
01.2009 - 01.2010
Senior Account Representative
Honda Financial Services
01.2008 - 01.2009
BA - English
Northern Illinois University