Allison Wiley
Allegan,MI
Summary
Experienced Open/Close Shift Manager with 8+ years in fast-paced food service, skilled in team leadership, customer service, cash handling, and food safety compliance. Known for leading busy shifts, training staff, and keeping daily operations running smoothly.
Overview
9
9
years of professional experience
Work History
Open/Close Shift Manager
Wendy's
Allegan, Michigan
06.2018 - Current
- Opened and closed Wendy's dining room and prep areas.
- Coordinated drive-thru register duties and kitchen tasks among team members to ensure smooth workflow.
- Trained new Wendy's employees on service, safety, and cleanup procedures.
- Ensured food quality, temperature, and sanitation standards were met to maintain customer satisfaction and safety.
- Supported Wendy's crew during busy lunch and dinner rush periods.
- Checked inventory and restocked grill and service station supplies.
- Addressed customer complaints with calm, professional communication to enhance the overall dining experience.
- Assisted team members in completing tasks during peak hours. during peak periods.
- Coached team members to improve performance.
Kitchen Assistant
Son-Life Camp & Retreat Center
Wayland, Michigan
06.2017 - 08.2017
- Prepared and served nutritious meals for guests at Son-Life Camp kitchen, ensuring dietary needs were met. for guests and retreat groups in Son-Life Camp kitchen.
- Assisted cooks with meal prep by washing vegetables, cutting meats, weighing ingredients, and portioning meals for efficient service.
- Assisted head cooks by chopping, mixing, and plating meal items.
- Set up serving lines for breakfast, lunch, and dinner service.
- Prepared, served, and cleaned up after snack service.
- Sanitized dishes and cookware post meal service to maintain cleanliness standards., cookware, and serving equipment after daily meal service.
- Cleaned utensils and glassware to ensure readiness for customer use., dishes, and glasses for customer use.
- Followed food handling and sanitation procedures to reduce risk of foodborne illness.
- Remembering food allergies during meal prep and service.
Education
GED -
Allegan Adult Education
Allegan, MI10-2019
Skills
- Food safety compliance
- Cash handling and POS systems
- POS systems
- Inventory management
- Shift scheduling
- Opening operations
- Shift management
- Team leadership
- Cash handling
- Servsafe Certified
Timeline
Open/Close Shift Manager
Wendy's
06.2018 - Current
Kitchen Assistant
Son-Life Camp & Retreat Center
06.2017 - 08.2017
GED -
Allegan Adult Education