Angie Ramos
Hartford
Summary
Dynamic leader with experience in managing operations and supervising teams in fast-paced environments. Proven ability to train staff on customer service standards and ensure compliance with health regulations, leading to improved service quality and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Open/Close Manager
Wendys
East Windsor
05.2023 - Current
- Supervised team members during peak hours, enhancing service delivery and customer satisfaction.
- Trained new employees on company policies and customer service standards, ensuring consistent team performance.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Monitored kitchen operations for compliance with health regulations and standards.
- Monitored staff performance and addressed issues, fostering a supportive work environment.
- Trained employees on additional job positions to maintain coverage of roles.
Stowing
Amazon
Windsor
09.2023 - 08.2024
- Operated warehouse equipment to move products accurately, ensuring safe handling and timely delivery.
- Sorted incoming inventory to optimize storage layout and accessibility.
- Inspected items for quality assurance before placing them in designated locations.
- Picked customer orders, efficiently sorting and packing items for prompt shipment.
PCA
All American Assisted Living
Coram
01.2022 - 05.2023
- Supported residents in daily living activities and personal care to enhance overall well-being.
- Monitored resident health, promptly reporting changes to nursing staff to ensure timely interventions.
- Worked with team members to provide quality care and enhance service delivery.
- Escorted clients to medical appointments and social outings.
Cashier
Shop Rite Food Market
Bay Shore
03.2018 - 09.2019
- Handled cash, credit, and debit payments with accuracy, maintaining financial integrity during shifts.
- Processed customer transactions using point-of-sale systems, ensuring quick and accurate service.
- Assisted customers with product inquiries, delivering knowledgeable guidance and enhancing shopping experience.
- Trained new cashiers on procedures and customer service standards.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06-2006
Skills
- Inventory management
- Quality assurance
- Safety management
- Employee training
- Team management
- Customer service
Languages
Spanish
Professional
Certification
- PCA
Timeline
Stowing
Amazon
09.2023 - 08.2024
Open/Close Manager
Wendys
05.2023 - Current
PCA
All American Assisted Living
01.2022 - 05.2023
Cashier
Shop Rite Food Market
03.2018 - 09.2019
High School Diploma -
Brentwood High School