Allison Wilson
Grand Junction
Summary
Dynamic professional with extensive experience at Woodward Resource Center, adept in client support and crisis intervention. Proven ability to document progress and maintain HIPAA compliance while fostering team collaboration. Recognized for enhancing customer satisfaction as a Cashier Assistant Manager, utilizing conflict resolution skills to build lasting relationships.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Woodward Resource Center
04.2020 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Customer Service Representative
Home State Bank
09.2019 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier Assistant Manager
Casey’s
06.2017 - 09.2019
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
Education
High School Diploma -
Greene County High School
Jefferson, IA05.2019
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Team collaboration
- HIPAA compliance
- Case documentation
- Conflict resolution
- Record keeping
- State regulations
- Charting and documentation
Accomplishments
•October 2024-received an excelled expectations for job performance.
Timeline
Direct Support Professional
Woodward Resource Center
04.2020 - Current
Customer Service Representative
Home State Bank
09.2019 - 04.2020
Cashier Assistant Manager
Casey’s
06.2017 - 09.2019
High School Diploma -
Greene County High School
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