Allison Wright
Monroe,NC
Summary
Detail-oriented Data Entry Specialist and Customer Service Representative with extensive experience supporting property management and home warranty companies. Expertise in data accuracy and customer communications. Proven track record in increasing booking rates and managing schedules, offering strong skills in database management and Excel. Ready and willing to learn!
Overview
6
6
years of professional experience
Work History
Data Entry Specialist, Customer Service Rep.
Garage Door and More
09.2021 - 10.2024
- Closely worked with over 25 property management and home warranty companies where I mastered submitting proposals, change orders, and claims.
- Compiled data and reviewed information from work orders and claims for accuracy prior to input.
- Increased the booking rate with private customer call ins by 25%.
- Received all incoming and made all outgoing calls for the company which included scheduling workovers, estimate follow-ups, and making collections as needed.
- Responsible for all technician schedules and routes being sure they received their schedules and confirmed jobs the day before.
Receptionist
Lake Noman Hyundia
02.2019 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
Associates of Science And Nursing - Nursing
Central Piedmont Community College
Charlotte, NC07-2018
High School Diploma -
East Lincoln High School
Denver, NC06-2015
Skills
- Accuracy and Attention to Detail
- Spreadsheet Management
- Data Collection
- Data Processing
- Warranty claim submissions
- Proposals and change orders
- Fast Typing Speed
- Database Management
- Skilled in Excel/Word/Google Sheets
Timeline
Data Entry Specialist, Customer Service Rep.
Garage Door and More
09.2021 - 10.2024
Receptionist
Lake Noman Hyundia
02.2019 - 04.2020
Associates of Science And Nursing - Nursing
Central Piedmont Community College
High School Diploma -
East Lincoln High School
Similar Profiles
Ryan MashRyan Mash
Dispatcher at Metro Garage DoorDispatcher at Metro Garage Door
Marcos Vega AlvarezMarcos Vega Alvarez
Technician at Precision Garage DoorTechnician at Precision Garage Door
Adam GolderAdam Golder
Field Manager/Service Technician at Discount Garage Door Repairs LLCField Manager/Service Technician at Discount Garage Door Repairs LLC