ALLISON ARMY
Foxborough,MA
Summary
Adept Customer Service Representative looking to deliver top-notch service while working well under fast paced settings. Demonstrates proven ability to collaborate effectively with operations teams to schedule and optimize events and appointments based on customer demands. Highly proficient in growing and managing relationships, encouraging sales, and fostering engagement through interpersonal skills.
Overview
8
8
years of professional experience
Work History
Medical Secretary/ Receptionist
Steward Medical Group
Foxboro, MA
02.2022 - Current
- Masterfully scheduled appointments, diagnostic tests, and consultations for over 80 patients daily
- Reviewed patient accommodations to schedule customized appointments for medical transport
- Conducted follow-up calls and sent emails to patients for appointment reminders and rescheduling
- Used heath-care chart software to build profiles of patient needs to enhance customer experience
Lead Teacher/ Closing Supervisor
KidsPlay
Cumberland, RI
01.2021 - Current
- Created unique learning profiles for students to provide an impactful learning experience
- Developed relationships with parents and provide constructive feedback for child's development.
- Engaged in collaborative planning with colleagues to design effective curricula for various grade levels.
- Monitored classroom instruction through observation, feedback, and collaboration with teachers.
Bartender/Hostess
The Old Gristmill Tavern
Seekonk, MA
07.2016 - 12.2020
- Received merit-based promotion for customer service and rapport building abilities that boosted sales
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Consistently offered a professional, friendly greeting and engaging service experience
- Managed and efficiently operated the bar in accordance with company standards and regulations
Zone Leader
AlphaBEST Education
Portsmouth, RI
09.2018 - 10.2020
- Engaged parents in their children's education by providing regular updates about academic performance and classroom activities
- Prepared documents for meetings including agendas, minutes and presentations
- Demonstrated professionalism during interactions with colleagues and families via phone or email
Education
Community College of Rhode Island
Lincoln, RI08.2019
Skills
- Customer Service
- Relationship Development
- Client Retention
- Attention to Detail
- Critical Thinking
- Lead Generation
- Interpersonal Communication
- Problem Resolution
- Microsoft 365
- Self Motivation
Timeline
Medical Secretary/ Receptionist
Steward Medical Group
02.2022 - Current
Lead Teacher/ Closing Supervisor
KidsPlay
01.2021 - Current
Zone Leader
AlphaBEST Education
09.2018 - 10.2020
Bartender/Hostess
The Old Gristmill Tavern
07.2016 - 12.2020
Community College of Rhode Island