Katelyn Bloomstein
Halifax,MA
Summary
Professional administrative support specialist prepared to excel in healthcare environments. Known for reliability, adaptability, and proactive approach in managing complex schedules, patient interactions, and confidential records. Strong focus on teamwork, ensuring smooth operations and effective communication within medical settings. Skilled in medical terminology, office software, and patient confidentiality protocols. Experience in working with high risk patients with mental health and substance abuse issues. Skilled at patient intake, insurance verification, and data entry. Worked closely with Doctors and Nurses to ensure care of patient is prioritized. In addition, I have worked in the food service industry in a management capacity. Proven to be a responsible and dedicated person with excellent communication, management, and secretarial skills. I continue to have an exceptional work ethic and continue to strive to better myself with opportunities for advancement.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Medical Secretary/Receptionist
Brown University Health
Taunton, MA
06.2023 - Current
- Check in and out patients with professionalism and compassion
- Schedule and confirm patient appointments, including follow-ups and new patient referrals
- Collect and verify insurance information, co-pays, and patient demographics
- Answer incoming calls, respond to inquiries, and direct calls appropriately
- Assist patients with completing necessary forms and documents
- Maintain patient confidentiality in accordance with HIPPA regulations
- Support medical records request, faxing, scanning, and documentation
- Managed patient scheduling, ensuring optimal use of healthcare resources.
- Coordinated communication between medical staff and patients to enhance service delivery.
Pre-Registration Representative
Signature Healthcare
Brockton, MA
08.2020 - 06.2023
- Performs timely, detailed, accurate full patient registration
- Collect and enter all financial data, and insurance verifications
- Maintains the integrity of the demographic information of the patient
- Complete the referral process for patients if needed
- Help patients get into the right insurance plans for the office
- Call any and all outside insurance companies to check eligibility on patients insurance
- Knowledge in all health insurances
- Get all demographic and insurance information updated accordingly to make sure the billing process goes smoothly
Aftercare Coordinator
High Point Treatment Center
Brockton, MA
09.2019 - 08.2020
- Meet with clients to determine a good fit for aftercare
- Send out referrals to half way houses and TSS
- Set up phone Orr in person interviews
- Write contact notes on clients welfare on a daily basis
- Run groups weekly
- Communication and building relationships with outside facilities
- Face to face outreach with outside facilities
Emergency Department Unit Secretary
Signature Healthcare Brockton Hospital
Brockton, MA
01.2018 - 08.2020
- Facilitates the activities of the unit for the nursing, doctors, and the patients
- Transfer patients if need be to other hospitals
- Put in orders for cat scan, x-rays or ultrasound for the nursing staff
- Answers all outside and in house phone calls
- Excellent communication and organization skills
- Ability to juggle multiple priorities with attention to detail required
- Ability to remain calm in stressful situations
Driver / Recovery Specialist
High Point Treatment Center
Brockton, MA
10.2018 - 09.2019
- Admit clients into treatment
- Medication certified
- Transported clients to appointments safely and efficiently.
- Facilitated recovery planning to enhance patient outcomes and support treatment goals.
- Collaborated with multidisciplinary teams to develop individualized care strategies for clients.
- Conducted assessments to identify client needs, ensuring appropriate interventions were implemented.
- Advocated for client rights and access to services, fostering a supportive environment for recovery efforts.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
Service Cook II
Wegmans
Chestnut Hill, MA
03.2016 - 01.2018
- Cross trained in multiple food service areas.
- Experience in accurately taking and relaying customer orders.
- Ensuring customer satisfaction; and helping to maintain customer loyalty.
- Maintained cleanliness and organization of kitchen and food prep areas.
- Implemented improvements in food preparation processes for enhanced efficiency.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Deli Assistant Manager/Associate
Hannaford
Easton, MA
11.2010 - 02.2016
- Interviewed, hired and scheduling for new associates
- Ordered products to maintain stock.
- Address any questions or complaints from customers as they arise
- Collaborated with customer service team members to provide exceptional service, and attended team meetings to voice concerns and offer constructive feedback.
Certified Trainer/Associate
Boston Market
Brockton, MA
09.2007 - 06.2010
- Approached customers in a friendly manner.
- In depth knowledge of an array of food types and their preparation times.
- Skilled meat cutter/carver.
- Certified to train new associates.
Associate
Wendys
West Bridgewater, MA
09.2005 - 09.2007
- Offered direction and gave constructive feedback to motivate team members.
- Completed orders as kitchen cook on alternating shifts, following recipes and accommodating customer dietary issues.
Education
High School Diploma - Graphic communications
Technical High School
Easton, MA12-2007
Skills
- Discharge Planning
- Van driver
- Athena health
- Microsoft Word
- Experience with individuals with substance use disorders
- Front desk
- Epic
- Phone etiquette
- Medical Terminology
- Working with geriatric patients
- ICD-10
- Time Management
- Microsoft Excel
- Organizational Skills
- Inventory Control
- Microsoft Outlook
- Medical software
- Cpi certified
- Kitchen Experience
- Supervising Experience
- Experience with individuals with mental health conditions
- Medical Office Experience
- HIPAA
- Outpatient clinic experience
- Insurance Verification
- Driving Experience
- Excel
- Interviewing
- Medical Scheduling
- Electronic health records (EHR) management
- EMR Systems
- English
- Computer Skills
- Meditech
- Maintaining patient confidentiality
- Substance abuse
- Food Service
- Leadership Experience
- Phone communication
- Hospital Experience
- Medical terminology
- Customer service
- Patient scheduling
Certification
- Class D
- Driver's License
Timeline
Medical Secretary/Receptionist
Brown University Health
06.2023 - Current
Pre-Registration Representative
Signature Healthcare
08.2020 - 06.2023
Aftercare Coordinator
High Point Treatment Center
09.2019 - 08.2020
Driver / Recovery Specialist
High Point Treatment Center
10.2018 - 09.2019
Emergency Department Unit Secretary
Signature Healthcare Brockton Hospital
01.2018 - 08.2020
Service Cook II
Wegmans
03.2016 - 01.2018
Deli Assistant Manager/Associate
Hannaford
11.2010 - 02.2016
Certified Trainer/Associate
Boston Market
09.2007 - 06.2010
Associate
Wendys
09.2005 - 09.2007
High School Diploma - Graphic communications
Technical High School