Mary Slone
Cleveland,OH
Summary
Detail-oriented Medical Secretary with expertise in patient scheduling, medical records management, and HIPAA compliance. Proven ability to streamline office procedures, enhancing operational efficiency and patient satisfaction.
Overview
17
17
years of professional experience
Work History
Medical Secretary/Receptionist
Rockside Medical Associates
Parma, Ohio
10.2008 - 01.2026
- Coordinated patient scheduling and managed appointment confirmations to optimize office workflow.
- Processed medical records and maintained confidentiality in compliance with HIPAA regulations.
- Assisted healthcare providers by preparing patient charts and ensuring accurate documentation.
- Communicated effectively with patients regarding inquiries, insurance verification, and billing processes.
- Streamlined office procedures to enhance operational efficiency and reduce wait times for patients.
Education
Medical Assistant Diploma - Medical Assistant
Remington College
North Olmsted, OH07-2005
Skills
- Medical terminology
- Clinical support
- Customer service
- Patient scheduling
- Strong organizational skills
- Patient confidentiality adherence
- Telephone customer support
- Medical office management
- Medical records management
- Patient check-in
- Professional telephone etiquette
- HIPAA compliance
- Payment collection
- Patient scheduling proficiency
- Medical coding basics
- Provider relations
- Inventory management
- HIPAA
- Adaptable to change
- ICD-10 coding
- Appointment coordination
- Procedure registration
- Office reception
- Phone reception
- Patient appointment coordination
- Documentation and recordkeeping
- Appointment setting
- Payment scheduling and collection
- Supply ordering
- Appointment scheduling
- Patient referral
- Scheduling tests and procedures
- CPT coding
- Order purchasing
- Calendar and appointment management
Accomplishments
- Responded to over (20) customer inquiries each day.
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Secretary/Receptionist
Rockside Medical Associates
10.2008 - 01.2026
Medical Assistant Diploma - Medical Assistant
Remington College