Allison Dayan Castaneda Moreno
Dudley,MA
Summary
Bilingual professional with extensive experience in customer service, interpreting, and administrative support. Nationally certified interpreter skilled in communication, organization, and multitasking within diverse environments. Proven ability to manage phone communications, scheduling, and data entry while delivering professional client support. Seeking Front Desk, Administrative, or Customer Service position to leverage strong organizational and communication skills.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server
Sawdust Coffee House
Putnam , CT
10.2026 - Current
- Greeted guests and shared menu options at Sawdust Coffee House.
- Delivered coffee, meals, and refills with attentive table service.
- Communicated special requests to baristas and kitchen staff to ensure guest satisfaction.
- Reset tables and maintained clean dining areas throughout shifts
- Reset tables promptly after guests departed to prepare for new patrons. and kept dining areas clean throughout shifts.
- Processed payments and balanced guest checks accurately
- Refilled supplies at service stations to maintain efficient operations. and organized service stations for smooth operations
Cleaner
Mass Commercial Cleaning
01.2022 - Current
- Executed residential and commercial cleaning tasks to ensure high standards of cleanliness.
- Followed safety procedures and maintained organized supplies and equipment.
- Coordinated translation between supervisors and staff to improve communication and teamwork. and communication between supervisors and staff.
Shipping Department Associate
Karl Storz
Auburn, MA
01.2024 - 01.2025
- Processed, tracked, and prepared orders for shipment, ensuring timely delivery and accuracy.
- Maintained accurate documentation, labels, and inventory records to support efficient shipping operations.
- Communicated with team members to coordinate efforts and achieve daily goals and deadlines.
- Handle medical equipment and sensitive materials with attention to detail.
- Earned national certification as an interpreter, demonstrating proficiency in language skills.
Hostess / Guest Coordinator
Mexicali Cantina Grill
Webster, MA
01.2022 - 01.2024
- Served as first point of contact for customers, creating welcoming atmosphere upon entry.
- Coordinated high-volume phone calls, reservations, and waitlists to optimize guest flow.
- Addressed guest concerns and fulfilled special requests to enhance overall dining experience.
- Provided bilingual support to guests in English and Spanish.
- Worked efficiently during busy hours through strong multitasking skills.
Education
Bachelor of Science - Major: Political Science, Minor: Pre-Law
Worcester State University
Worcester, MA05-2028
Associate Degree - Liberal
Quinsigamond Community College
Worcester, MA05-2025
High School Diploma -
Shepherd Hill Regional High School
Dudley, MASkills
- Customer service and front desk support
- Phone communication and message handling
- Scheduling and appointment coordination
- Multitasking in fast-paced environments
- Problem solving and conflict resolution
- Cultural sensitivity and bilingual communication
- Attention to detail
- Time management
- Team collaboration
- Data entry and system navigation
- Email communication and professional writing
- Organization and filing
- Reliability and work ethic
Certification
- Interpreter Course Certification
- National Interpreter Certificatio
- Linked certifications: UX Foundations: Generational Design
- Visual Storytelling in PowerPoint
- Project Management Foundations
Languages
English & Spanish (Bilingual)
Leadership & Awards
Secretary, Honor Society at Quinsigamond Community College, Recipient of the QCC Wyvern Award, Recipient of a Community Service Award
Timeline
Server
Sawdust Coffee House
10.2026 - Current
Shipping Department Associate
Karl Storz
01.2024 - 01.2025
Cleaner
Mass Commercial Cleaning
01.2022 - Current
Hostess / Guest Coordinator
Mexicali Cantina Grill
01.2022 - 01.2024
Bachelor of Science - Major: Political Science, Minor: Pre-Law
Worcester State University
Associate Degree - Liberal
Quinsigamond Community College
High School Diploma -
Shepherd Hill Regional High School