Allison Nicole Ast
Boynton Beach,FL
Summary
High energy individual with a plethora of customer service experience. Provides quality service in every situation involved in. Works well under pressure and within a group or alone. Driven to increase company sales profits and masters new skills at quick rate. Passionate about exceeding expectations.
Overview
10
10
years of professional experience
Work History
Server
Berry Fresh Cafe
Palm Beach Gardens, FL
09.2024 - Current
- Greets and welcomes guests, inviting them back as they leave.
- Helps guests select food and beverages by presenting menu, suggesting courses, explaining the chef's specials, answering food preparation questions.
- Transmits orders to kitchen by recording guests' choices, identifying patrons' special dietary needs and special requests.
- Responds to additional guest requirements by inquiring of needs; observing dining process and is responsive at all times.
- Maintains table setting by removing courses as completed, replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
- Protects establishment and guests by adhering to sanitation, safety policies.
Server
Maggie McFly's
Boca Raton, FL
01.2024 - 07.2024
- Operated POS terminals to input orders, split bills and calculate totals.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
Bees Knee's Diner
Delray, FL
02.2023 - 08.2023
- Processed credit card transactions, gift cards and cash payments
- Supported bussers with table-cleaning during high-volume shifts
- Took accurate notes detailing customer orders
- Assigned and arranged tables for large groups
- Memorized menu additions, changes and limited offerings
- Increased bill totals by suggesting drinks, desserts and other add-on purchases
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables
- Greeted and accommodated guests, building positive experience from first interaction.
At Your Service (Returns/Retail/BOPS)
Macy's
Palm Beach Gardens, FLORIDA
04.2022 - 08.2022
- Assisted guests through discovery, experience, and purchase/return processes
- Greeted customers and asked open-ended questions to assess needs
- Knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS
- Pickup, Customer Returns
- Discussed promotions and special offers to customers to increase sales
- Checked sister stores and online options to locate items for customers.
Ice Cream Artist
Dairy Queen
Galesburg, ILLINOIS
03.2015 - 11.2016
- Followed proper sanitation methods to clean and disinfect kitchen workstations
- Placed orders into POS systems and handled cash and credit transactions
- Greeted customers in a friendly and professional manner
- Prepared food items following established recipes and safety guidelines.
Education
High School Diploma -
The Keystone School Online
Bloomsburg, PA01-2017
Skills
- High energy
- Professional polished appearance
- Great work ethic
- Excellent at customer service (people person)
- Multitasking
- Menu Memorization
- Priorities sales numbers and company's' success
- Pos Operation
- Cash Handling
- Liquor, wine, and food service
- Takes feedback well and uses it to improve performance
- Team member support
- Guest Engagement
- Item promotion
- Food Running
Timeline
Server
Berry Fresh Cafe
09.2024 - Current
Server
Maggie McFly's
01.2024 - 07.2024
Server
Bees Knee's Diner
02.2023 - 08.2023
At Your Service (Returns/Retail/BOPS)
Macy's
04.2022 - 08.2022
Ice Cream Artist
Dairy Queen
03.2015 - 11.2016
High School Diploma -
The Keystone School Online
Similar Profiles
Kayla ClarkKayla Clark
Server at Berry Fresh CafeServer at Berry Fresh Cafe
MILOUD BELHARTIMILOUD BELHARTI
Clark at Berry Fresh MarketClark at Berry Fresh Market
Jaylin CahoonJaylin Cahoon
Host at Berry Fresh CaféHost at Berry Fresh Café