Andrew Clemens
Detroit,MI
Summary
Experienced fine dining professional known for delivering impeccable service. Eager to nourish exceptional experiences and committed to excellence.
Overview
5
5
years of professional experience
Work History
Server
Highlands Detroit
06.2023 - Current
- Provided personalized and attentive service to guests, anticipating their needs and preferences to create a memorable dining experience.
- Assisted other servers and team members resulting in a seamless quest flow throughout the restaurant.
- Participated in pre-shift meetings and training sessions to stay informed about menu updates, special promotions, and service standards.
- Demonstrated exceptional knowledge of fine dining menu items, including ingredients, preparation methods, and wine pairings, resulting in increased guest satisfaction and repeat business.
- Upsold menu items and specialty drinks to enhance the guest experience and maximize revenue.
Server
Central Kitchen + Bar
04.2019 - 08.2023
- Suggested high-margin dishes to guests based on unique preferences and allergy restrictions.
- Presented dish descriptions to precise chef standards.
- Consciously sold daily specials to guests consistently.
- Assisted in streamlining training protocols for new staff.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
PAO Detroit
06.2021 - 01.2023
- Maintained steps of service with precision in a high-volume environment.
- Managed and maintained my assigned section of tables resulting in a smooth and efficient service.
- Provided excellent customer service to guests at a high-end establishment fostering return business.
- Resolved guest complaints and concerns promptly and courteously, turning potential negative experiences into positive ones.
- Collaborated effectively with kitchen staff and management to ensure seamless service and timely delivery of food and beverages.
Education
High School Diploma -
Berkley High School
01.2015
Skills
- Toast and Micros POS proficiency
- Conscious upselling
- Personability
- High energy
- Keen collaborator
- Wine service
- Critical thinking
- Detail-oriented
- Punctual
- Organized
- High volume
Timeline
Server
Highlands Detroit
06.2023 - Current
Server
PAO Detroit
06.2021 - 01.2023
Server
Central Kitchen + Bar
04.2019 - 08.2023
High School Diploma -
Berkley High School
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