Allison Priscilla Bernuy
2222 NE 2ND ST MIAMI,FL
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
9
9
years of professional experience
Work History
Customer Service /Assistant Manager
INFANTI STORE
01.2016 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Developed strong working relationships with staff, fostering a positive work environment.
Waitress / Cashier
MR SUSHI
09.2014 - 07.2015
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
No Degree - Hospitality Management
San Ignacio De Loyola Institute
Lima, Peru12.2026
High School Diploma -
Brasilia
Lima, Peru12.2011
Skills
- Guest Engagement
- Safe Food Handling
- Order Management
- Cash Register Operation
- POS Systems
- Customer Service
- Complaint Handling
- Positive Attitude
- Up-selling Abilities
- Menu Presentation
- Cash Handling
- Product Recommendations
Languages
Spanish
English
Timeline
Customer Service /Assistant Manager
INFANTI STORE
01.2016 - 12.2023
Waitress / Cashier
MR SUSHI
09.2014 - 07.2015
No Degree - Hospitality Management
San Ignacio De Loyola Institute
High School Diploma -
Brasilia
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