Allissa Hilliard
Customer Service
3217 Garfield Ave,West Mifflin, PA
Summary
An organized professional that prosses a strong care for making a difference in someone’s life. Ability to be a team player and resolve problems and conflicts professionally. Have the ability to communicate complex information in a simple and entertaining manner.
Overview
23
23
years of professional experience
Work History
Customer Service Representative II
American Stock and Transfer/Trust Company
02.2021 - 09.2024
- Assisted Customers with purchasing more stock
- Assisted customer with completing transfer of ownership forms
- Provided extreme customer service
- Remote
Special Education Assistant
Mckeesport Area School District
02.2009 - 05.2020
- Assisted teacher in various classroom settings and led small groups of students in the area of reading and everyday life skill duties
- Collaborated with teacher to address students’ disabilities and accommodation
- Provided individual instruction to students with a variety of learning disabilities
- Supervised and managed students during school activities, school assemblies and in the community
- Maintained and implemented strategies that support a safer and nurturing environment
Therapeutic Support Specialist
WJS
05.2007 - 08.2008
- Meet with child in a one to one situation, with family and in public to provide therapy
- Assist child achieve the goals outlined in treatment plans
Case Manager
The Bair Foundation
09.2001 - 07.2002
- Managed12 cases for foster children
- Provide, coordinate and facilitate all services necessary to support the permanency goal for the children in care
- Provide for safety and needs assessments, resources acquisition transportation and visitation, court reports and authorization of funds for services to family members
Education
BA - Criminal Justice
Gannon University
Erie, PA12.1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative II
American Stock and Transfer/Trust Company
02.2021 - 09.2024
Special Education Assistant
Mckeesport Area School District
02.2009 - 05.2020
Therapeutic Support Specialist
WJS
05.2007 - 08.2008
Case Manager
The Bair Foundation
09.2001 - 07.2002
BA - Criminal Justice
Gannon University
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