Allisson Arana
Bridgeport,Connecticut
Summary
Assertive leader within service industry. Maintained top of class results in hectic environment, while leading and motivating crew. Common interchanging use of both Spanish and English.
Analytical problem solver, mitigating issues and waste whilst completing daily duties.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Manager
McDonald's Restaurant
08.2022 - 09.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Harvard International School Of Languages Milagro
Harvest Milagro
04.2020 - 05.2021
- Communicated with parents and guardians regarding student progress and behavioral issues.
- Planned and supervised class projects, field trips and visits by guest speakers.
- Devised and implemented classroom management strategies, maintaining safe and pleasant learning environment.
- Provided one-on-one attention to students, while maintaining overall focus on entire group.
- Administered and interpreted assessment results to determine learners' challenges.
Education
No Degree - Nursing Education
UNEMI - Universidad Estatal De Milagro
Cdla. Universitaria "Dr. Rómulo Minchala Murillo" 02.2022
High School Diploma -
Unidad Educativa Franciscana San Antonio, EC
Ambato 109 Y Presidente Estrada Cdla Nuevo Milagro01.2020
Skills
- Fluent in Spanish and English
- Excellent communication and interpersonal skills
- Able to work in a fast paced environment
- Good with Microsoft Word and PowerPoint
- Ability to maintain current knowledge of company’s products and services
- Grand ability to multitask
Certification
- English for Career Development, University of Pennsylvania -2023
Timeline
Customer Service Manager
McDonald's Restaurant
08.2022 - 09.2023
Harvard International School Of Languages Milagro
Harvest Milagro
04.2020 - 05.2021
No Degree - Nursing Education
UNEMI - Universidad Estatal De Milagro
High School Diploma -
Unidad Educativa Franciscana San Antonio, EC