Eduardo Insua
Vienna,VA
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Summary
Managerial professional, with ample experience in Quality Assurance and Control, and internal and external Customer Service. Team player, with exceptional listening and critical thinking skills.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Furoiani Obras y Proyectos S.A.
Guayaquil, Ecuador
2022.10 - 2023.04
- Head of the Customer Service Department of one of the largest construction companies and real estate developers in Ecuador (www.furoiani.com).
- Lead, coached and developed a Customer Service Team of approximately twenty associates, assessing performance, determining training requirements and formulating integrated plans for increasing overall efficiency.
- Responsible for maintaining a high level of customer satisfaction and loyalty, conducting surveys and interpreting information, reviewing and adjusting service parameters and updating policies and procedures.
Quality Manager
Furoiani Obras y Proyectos S.A.
Guayaquil, Ecuador
2016.02 - 2022.10
- Head of the Quality Management Department of one of the largest construction companies and real estate developers in Ecuador (www.furoiani.com).
- Monitored the daily operations of a workforce of between one hundred and four hundred construction professionals and laborers (depending on the number of projects in development at a particular point in time), overseeing the implementation of all applicable policies and regulations and ensuring compliance with the company’s high-quality standards.
- Entrusted with reducing DPU’s (defects per unit) to a maximum of 10. This was one of the three main goals included in the company’s Strategic Plan for the first half of the decade, proudly achieved ahead of time in September of 2022.
Purchasing Manager
Furoiani Obras y Proyectos S.A.
Guayaquil, Ecuador
2014.02 - 2016.02
- Head of the Purchasing Department of one of the largest construction companies and real estate developers in Ecuador (www.furoiani.com).
- Directed, trained and supervised all department’s personnel, which amounted to between six and twelve associates (depending on the number of projects in development at a particular point in time).
- Accountable with the continuous achievement of the most efficient and cost-effective procurement of products and services, for both internal and external customers. Duties included: locating, screening and qualifying suppliers, negotiating prices and contracts, and resolving grievances with vendors, always in the best interest of the company, its stakeholders and its customers.
National Services Manager
Canadian Bank Note Company, Ltd.
Guayaquil, Ecuador
2010.03 - 2010.06
- Head of the Service Department of the Ecuadorean subsidiary of CBN, the company that supplies the Bank of Canada with Canada’s bank notes since 1935 (www.cbnco.com).
- Key operative of the Business Development Manager and the Systems Manager.
- Lead,coached and developed a team of twenty-one service associates, distributed among seven branches throughout the country, responsible for the continuous expansion and optimal performance of our nationwide business network.
Administrative Coordinator
Canadian Bank Note Company, Ltd.
Guayaquil, Ecuador
2008.06 - 2010.03
- Head of the Administrative Department of the Ecuadorean subsidiary of CBN, a Canadian company that designs and builds secure information systems, identity documents and currencies for countries around the world (www.cbnco.com).
- Key operative of the Operations Manager and direct supervisor of the seven "Lucky Centers" (points of sale and prize payments for the "Electronic Lottery"), distributed throughout the country.
- Responsible for the most efficient operation of several departments and bureaus. In charge of procurement, warehousing and inventory controls, training and development, internal and external customer service, occupational health and safety, travel arrangements and courier services and maintenance of buildings and company vehicles. Managed department budget to verify fiscal responsibility, and handled insurance policies for all company assets.
Store Manager
Payless Shoe Source, Inc.
Miami, FL
2005.05 - 2006.06
- Managed three different high volume stores in the Miami-Dade, FL area.
- Successfully lead, coached and developed twenty seven store associates in a very fast-paced environment, through example, proactive communication and positive feedback, always in tune with company policies and regulations.
- Maintained optimum product levels and exerted strict inventory controls, and kept backroom clean and organized to facilitate effective ordering and stock rotation.
Education
Certificate of Competency - Business Administration
2022-02
Certificate of Competency - Occupational Risk Prevention
2021-05
Some College (No Degree) - Business Administration and Management
- Fall, 2004 - Dean's List
Some College (No Degree) - Business Administration And Management
Skills
- Bilingual: Fluent in English and Spanish
- Administrative support
- Customer-focused
- Leadership
- Lean Six Sigma Certified
- Logistics policies and procedures
- Microsoft Outlook, Word, Excel and PowerPoint
- Project Management
- Staff Management
- Team Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager - Furoiani Obras y Proyectos S.A.
2022.10 - 2023.04
Quality Manager - Furoiani Obras y Proyectos S.A.
2016.02 - 2022.10
Purchasing Manager - Furoiani Obras y Proyectos S.A.
2014.02 - 2016.02
National Services Manager - Canadian Bank Note Company, Ltd.
2010.03 - 2010.06
Administrative Coordinator - Canadian Bank Note Company, Ltd.
2008.06 - 2010.03
Store Manager - Payless Shoe Source, Inc.
2005.05 - 2006.06
Ecuadorian Ministry of Labor - Certificate of Competency, Business Administration
Ecuadorian Ministry of Labor - Certificate of Competency, Occupational Risk Prevention
Kaplan University - Online - Some College (No Degree), Business Administration and Management
Florida International University - Some College (No Degree), Business Administration And Management