Video games
Allister Larion
Engineering Support
Cerritos,US
Summary
Dynamic IT professional with a proven track record at PIMCO, adept at reducing downtime through proactive issue resolution. Skilled in managing IT hardware both on-site and offsite, while delivering exceptional Tier-2/3 support. With over 10+ years of IT diagnostic and repair experience, both onsite and in the field. I posses strong verbal and written communication skills while working in a high pressure, high stakes environment with the ability to work both independently and as a team.
Overview
12
12
years of professional experience
9
9
Certificates
Work History
Engineering Support
Pimco, Pacific Investment Management
08.2018 - Current
- Started out as a Systems Administrator and then IT logistics Lead
- Received TRex Award (Technology Recognizing Excellence) for leading a team tasked with converting the entire newport beach office building from desktops to thin clients.
- Provide support to general end users, Portfolio Managers, and C-Level Executives in a fast paced environment.
- Managed 3rd party contractors for large hardware relocations and deployments.
- Travel between new offices to coordinate and deploy IT hardware
- Coordinated with vendors for equipment procurement, installation, and maintenance.
- Manage IT hardware and inventory.
- Imaging, configuration, and deployment of mobile devices and hardware.
- Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
- Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
- Provided Tier-2/3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.
Service Desk Technician
Port of Long Beach
03.2017 - 08.2018
- Improved user experience by creating user-friendly guides on how to use various tools and applications relevant to their job functions.
- Conducted regular follow-ups with customers post-resolution to ensure continued satisfaction with the support provided.
- Conducted regular maintenance on hardware and software systems, ensuring optimal performance levels.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
IT Support
City of Long Beach Prosecutor's Office
03.2013 - 03.2017
- Coordinated efforts between IT support professionals and end-users to resolve technical issues quickly.
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Provided comprehensive support for various software and hardware, enhancing overall user experience.
- Assisted in the development of customized applications tailored to meet specific business requirements.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT06-2021
Timeline
CIW User Interface Design
05-2021
Linux Professional Institute Linux Essentials
12-2020
CIW Advanced HTML 5 & CSS3 Specialist
11-2019
CompTIA Security+
11-2019
CompTIA Network+
05-2019
CompTIA Cloud Essentials
11-2018
Engineering Support
Pimco, Pacific Investment Management
08.2018 - Current
CIW Site Development Associate
03-2018
CompTIA Project+ Certification
07-2017
Service Desk Technician
Port of Long Beach
03.2017 - 08.2018
CompTIA A+ Certification
02-2017
IT Support
City of Long Beach Prosecutor's Office
03.2013 - 03.2017
Bachelor of Science - Information Technology
Western Governors University
Certification
CIW User Interface Design
Skills
Technical support and troubleshooting in a Windows, Mac, and Linux environment
Accomplishments
Received TRex Award (Technology Recognizing Excellence) for leading a team tasked with converting the entire newport beach office building from desktops to thin clients.
Additional Skills
- Device and asset management via SSCM, Tanium, MobileIron, HPDM, ServiceNow, and Wyse
- Remote support via Dameware, Citrix Director, Quick Assist, Zoom, Webex, and VNC
- Ticketing software (IQM, ServiceNOW, Track-IT)
- Hardware imaging and deployments
- Strong hardware, software, and networking troubleshooting skills.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementCompany CultureHealthcare benefitsPaid time off401k matchInterests
Outdoors
Playing Sports
Music
Working Out
Learning about science and technology
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