Video games
Allister Larion
Engineering Support
Cerritos,US
Summary
Dynamic IT professional with a proven track record at PIMCO, adept at reducing downtime through proactive issue resolution. Skilled in managing IT hardware both on-site and offsite, while delivering exceptional Tier-2/3 support. With over 10+ years of IT diagnostic and repair experience, both onsite and in the field. I posses strong verbal and written communication skills while working in a high pressure, high stakes environment with the ability to work both independently and as a team.
Overview
12
12
years of professional experience
9
9
Certificates
Work History
Engineering Support
Pimco, Pacific Investment Management
08.2018 - Current
- Started out as a Systems Administrator and then IT logistics Lead
- Received TRex Award (Technology Recognizing Excellence) for leading a team tasked with converting the entire newport beach office building from desktops to thin clients.
- Provide support to general end users, Portfolio Managers, and C-Level Executives in a fast paced environment.
- Managed 3rd party contractors for large hardware relocations and deployments.
- Travel between new offices to coordinate and deploy IT hardware
- Coordinated with vendors for equipment procurement, installation, and maintenance.
- Manage IT hardware and inventory.
- Imaging, configuration, and deployment of mobile devices and hardware.
- Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
- Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
- Provided Tier-2/3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.
Service Desk Technician
Port of Long Beach
03.2017 - 08.2018
- Improved user experience by creating user-friendly guides on how to use various tools and applications relevant to their job functions.
- Conducted regular follow-ups with customers post-resolution to ensure continued satisfaction with the support provided.
- Conducted regular maintenance on hardware and software systems, ensuring optimal performance levels.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
IT Support
City of Long Beach Prosecutor's Office
03.2013 - 03.2017
- Coordinated efforts between IT support professionals and end-users to resolve technical issues quickly.
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Provided comprehensive support for various software and hardware, enhancing overall user experience.
- Assisted in the development of customized applications tailored to meet specific business requirements.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT06-2021
Timeline
CIW User Interface Design
05-2021
Linux Professional Institute Linux Essentials
12-2020
CIW Advanced HTML 5 & CSS3 Specialist
11-2019
CompTIA Security+
11-2019
CompTIA Network+
05-2019
CompTIA Cloud Essentials
11-2018
Engineering Support
Pimco, Pacific Investment Management
08.2018 - Current
CIW Site Development Associate
03-2018
CompTIA Project+ Certification
07-2017
Service Desk Technician
Port of Long Beach
03.2017 - 08.2018
CompTIA A+ Certification
02-2017
IT Support
City of Long Beach Prosecutor's Office
03.2013 - 03.2017
Bachelor of Science - Information Technology
Western Governors University
Certification
CIW User Interface Design
Skills
Technical support and troubleshooting in a Windows, Mac, and Linux environment
Audio-visual support
Incident management
Mobile device management and support
Hardware management, procurement, and support
Account setup and configuration
Proficient in Microsoft Office Suite
Active directory
IT disaster recovery
Leadership and team training
Accomplishments
Received TRex Award (Technology Recognizing Excellence) for leading a team tasked with converting the entire newport beach office building from desktops to thin clients.
Additional Skills
- Device and asset management via SSCM, Tanium, MobileIron, HPDM, ServiceNow, and Wyse
- Remote support via Dameware, Citrix Director, Quick Assist, Zoom, Webex, and VNC
- Ticketing software (IQM, ServiceNOW, Track-IT)
- Hardware imaging and deployments
- Strong hardware, software, and networking troubleshooting skills.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridRemoteImportant To Me
Career advancementCompany CultureHealthcare benefitsPaid time off401k matchInterests
Outdoors
Playing Sports
Music
Working Out
Learning about science and technology