Alliya Marquez
customer service
Clarkson,United States
Summary
Friendly and professional individual with a strong desire to excel in a front-facing position. Solid grasp of customer service principles and adept at handling administrative tasks with precision. Ready to leverage and enhance communication and organizational skills in a Front Desk Representative role.
Overview
2
2
years of professional experience
Work History
Front Desk Rep/ CSR
Elite Jet Center
01.2025 - Current
- Maintained accurate records, ensuring seamless communication across departments.
- Handled complaints professionally, turning issues into positive experiences.
- Trained new staff, improving team performance and service quality.
- Achieved recognition for outstanding performance and customer care excellence.
- Assisted clients with flight arrangements and special requests to enhance customer satisfaction.
customer service Receptionist
Premier Jet
02.2024 - 01.2025
- Resolved customer inquiries swiftly, enhancing overall service experience.
- Maintained organized records, facilitating quick access to client information.
- Handled billing inquiries.
- Implemented feedback systems, leading to continuous service improvement.
- Created a welcoming environment, fostering positive client relationships.
- Facilitated smooth office operations with timely ordering of supplies and inventory management.
Onboard Services
Corporate Eagle
03.2023 - 02.2024
- Coordinated events and activities, increasing guest engagement by 40%.
- Developed personalized service plans, improving guest loyalty and retention.
- Maintained high safety and hygiene standards, ensuring guest trust.
Education
High School Diploma - undefined
Waterford Mott Highschool
01.2019
Skills
- Welcoming guests
- Listening skills
- Time management
- Problem-solving skills
LANGUAGES
spanish
English
Hobbies and Interests
Own a landscaping company/ cleaning service
Timeline
Front Desk Rep/ CSR
Elite Jet Center
01.2025 - Current
customer service Receptionist
Premier Jet
02.2024 - 01.2025
Onboard Services
Corporate Eagle
03.2023 - 02.2024
High School Diploma - undefined
Waterford Mott Highschool
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