Matthew McKenzie
Sandusky
Summary
Detail-oriented professional with strong guest relations and time management skills. Experienced in managing inquiries and enhancing member experiences, committed to delivering exceptional service that fosters loyalty and satisfaction.
Knowledgeable Sports Photographer with passion for capturing dynamic sports moments. Background includes collaborating with editorial teams to produce compelling sports imagery for publications. Demonstrated expertise in action photography and digital editing.
Overview
6
6
years of professional experience
Work History
Overnight Front Desk Rep
Planet Fitness
2025.01 - Current
- Greeted and checked in members, ensuring a welcoming and friendly atmosphere.
- Assisted with membership inquiries, providing accurate information and resolving issues promptly.
- Managed phone calls and scheduling for personal training sessions, enhancing member engagement.
- Maintained cleanliness and organization of front desk area, contributing to positive first impressions.
Sports Photographer
Sandusky Register
2024.08 - Current
- Captured high-quality images of sporting events, showcasing athletes and key moments.
- Developed strong relationships with local teams, enhancing access to events and players.
Ride Operator
Cedar Point Amusement Park
2021.04 - 2025.08
- Operated and monitored ride systems to ensure guest safety and compliance with operational standards.
- Trained new team members on safety protocols and operational procedures for efficient ride management.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
Front Desk Agent
Camp Sandusky: Camping And Cabins Near Cedar Point
2020.04 - 2020.10
- Managed guest check-in and check-out procedures, ensuring a seamless arrival experience.
- Handled reservations and cancellations using property management systems to maintain accuracy.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Coordinated with housekeeping and maintenance teams to ensure optimal cabin readiness for guests.
Education
Bachelor of Science - Sports Management
Mount Vernon Nazarene University
Mount Vernon, OH05.2019
High School Diploma -
Plymouth High School
Plymouth, OH05.2015
Skills
- Problem-solving skills
- Time management
- Listening skills
- Welcoming guests
- Cash handling
- Supply stocking
- Guest relations
- Self-motivation and discipline
- Strong attention to detail
Timeline
Overnight Front Desk Rep
Planet Fitness
2025.01 - Current
Sports Photographer
Sandusky Register
2024.08 - Current
Ride Operator
Cedar Point Amusement Park
2021.04 - 2025.08
Front Desk Agent
Camp Sandusky: Camping And Cabins Near Cedar Point
2020.04 - 2020.10
Bachelor of Science - Sports Management
Mount Vernon Nazarene University
High School Diploma -
Plymouth High School