Alliyah Butler
Fort Worth,TX
Summary
Dynamic shift supervisor with proven expertise at Starbucks in cash handling and employee training. Enhanced customer satisfaction through effective conflict resolution and team leadership. Recognized for fostering a safe work environment and promoting operational efficiency, contributing to a cohesive workplace culture and improved service standards.
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Reliable shift leader with 5 years in the food and beverage industry. Excellent motivational leader, successfully communicates duties and tasks. Dedicated to providing highest standard of service, and creating warm and welcoming environment for customers.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Supervised ongoing daily production phases.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Team Member
Sonic
06.2021 - 09.2021
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Shift Leader
Checkers Rally's
03.2021 - 06.2021
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Team Member
Whataburger
07.2019 - 03.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Education
General Studies
Mexia High School
Mexia, TX06.2018
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Inventory control and record keeping
- Safety awareness
- Conflict resolution techniques
Timeline
Shift Supervisor
Starbucks
10.2021 - Current
Team Member
Sonic
06.2021 - 09.2021
Shift Leader
Checkers Rally's
03.2021 - 06.2021
Team Member
Whataburger
07.2019 - 03.2021
General Studies
Mexia High School