Alliyah Santiago

Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. I bring valuable experience in addressing and resolving customer issues effectively-experienced with patient scheduling, medical records management, and front-desk operations. A well-rounded individual who utilizes effective communication and organizational skills to enhance patient care and office efficiency. I possess excellent communication skills and a deep understanding of medical terminology, enabling me to effectively support both patients and healthcare professionals. My experience in managing high-volume call centers has honed my ability to remain calm and composed under pressure. I am a very passionate versatile professional well-versed in communication and team building. Dedicated team player with strong organizational skills eager to handle fast-paced office operations with continuous patient flow and complete assignments. One of my standout qualities is my ability to remain calm and empathetic in high-pressure situations, ensuring that patients feel comfortable and valued. Additionally, my experience with medical software and electronic health records such as EPIC, Athena Health, One Content, GMED, Practice Fusion, SYSTOC, AdvancedMD, All Scripts, and E-Clinicals allows me to manage appointments and patient information efficiently enhancing overall patient satisfaction.