Allonna Williams
Atlanta,GA
Summary
Results-oriented administrative assistant with a strong background in customer service and a demonstrated ability to lead. Specializes in problem-solving and improving employee interactions, with proven proficiency in payroll and accounting processes. Committed to refining organizational practices through meticulous attention to detail and proactive communication. A dedicated professional constantly seeking opportunities for personal growth and operational improvement. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Culinary Director/Executive Chef
Landmark lifestyle of Bryant
Bryant, AR
03.2024 - 02.2025
- Oversaw planning, supervision, and coordination of culinary operations under the guidance of Executive Director.
- Facilitated planning for various hospitality-related projects.
- Directed extensive food production processes with a focus on maintaining superior standards.
- Designed comprehensive nutritional initiatives, boosting resident satisfaction.
- Managed onboarding process and career growth initiatives for kitchen personnel.
- Adhered to regulatory requirements for nutritional service operations.
- Led initiatives for employee growth through targeted learning sessions.
- Monitored costs to ensure optimal allocation of resources.
- Worked closely with dietitians for resident care planning
- Maximized customer satisfaction via efficient staffing coordination
- Increased profits by implementing proactive sales strategies.
- Streamlined recruitment of temps for optimal performance.
- Refined staffing procedures to maximize efficiency.
- Leveraged creativity and cooperation to achieve project objectives.
- Analyze data to improve decision-making processes
- Utilized advanced technologies to surpass performance benchmarks.
- Promote a culture of continuous learning for team growth
- Managed daily food production processes ensuring seamless execution.
- Oversee culinary production team members effectively.
- Develop training programs and coordinate all professional development for staff
- Conducted thorough inspections of food establishments to verify compliance with hygiene and safety regulations.
- Prepared and executed culinary dishes for special events.
- Participated in developing innovative menu items.
- Facilitated efficient operation of alcohol distribution processes across various events.
- Directed the acquisition process for culinary items and tools.
- Conducted inspections of coolers and freezers to ensure optimal storage conditions.
- Collaborated on various committees to support organizational goals.
Staffing Coordinator/Assistant Branch Manager
Labor Finders International
Sherwood, AR
07.2022 - 03.2024
- Position involved full-time remote work with frequent travel demands.
- Role initiated as Remote Staffing Coordinator, ensuring excellent customer support.
- Expanded duties by embracing role of Administrative Assistant administering tasks.
- Managed timely distribution of various jobs according to client needs.
- Executed up-sell calls for potential prospects.
- Managed recruitment process for temporary staff, ensuring thorough pre-screening.
- Facilitated onboarding processes and completed I-9 verification for new applicants.
- Answered phone calls and prepared reports.
- Oversee account activities for both customers and prospects consistently.
- Handled the invoicing process on a weekly basis.
- Handled transactions through diverse payment channels to streamline operations.
- Liaise with corporate team, regional managers, and overseeing departments.
- Executed strategies to attract prospective employees and engage customers via social platforms.
- Monitor Employee actions on job sites and discipline accordingly to our Employee handbook and State / Federal Employee rights
- Monitor progress and ensure quotas are met in a timely manner.
- Coordinated diverse call lines focusing on customer support and employee inquiries.
- Utilized various software systems to enhance operational efficiency.
- Protected privacy of data through secure record-handling.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Assisted with personnel records management to support recordkeeping accuracy.
- Improved candidate experience by providing timely feedback and maintaining open lines of communication throughout the interview process.
- Organized job fairs and networking events to engage prospective candidates in person, showcasing the company''s commitment to employee development.
- Conducted thorough background checks on potential hires, mitigating risk factors associated with negligent hiring practices.
Dispatch Coordinator
Goodyear FleetHQ
Remote
04.2020 - 06.2022
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Analyzed data from various sources to identify areas for improvement in dispatch operations and make informed recommendations for changes.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
- Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
- Organized paperwork and explained individual job parameters for each assignment.
Customer Service Representative
MCI Communications
Little Rock, AR
01.2016 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Culinary Arts - Nutrition
Pulaski Technical College
North Little Rock, AR05.2017
Diploma -
Sylvan Hills
Sherwood, AR05.2016
Skills
- Data Entry
- Office Administration
- Document Preparation
- Meeting Coordination
- Travel Arrangements
- Schedule Management
- Executive Administrative Support
- Confidentiality Handling
- Attention to Detail
- Communication Skills
- Time Management
- Organizational Skills
- Payroll Management
- Special event planning
- Food pairings
- Sanitation practices
- Food presentation
- Food safety standards
- Menu development
- Nutritional advice
- Menu pricing
- Budgeting and cost control
- Problem-solving abilities
- Multitasking
- Attention to detail
- Multitasking Abilities
- Reliability
- Critical thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Safe food handling
- Cash handling
- Relationship building
- Calm and pleasant demeanor
- Scheduling staff
- Operational efficiency
- Team building
- Coaching and mentoring
- Interpersonal skills
Accomplishments
- Oversaw foodservice operations for 5-star Independent senior living quarters .
- Designed whole new menu, including meal selections, beverages and pricing.
- Re-designed kitchen stations and equipment placement which increased productivity and enhanced workflow processes.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Arkansas Driver's License
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Serve safe manager National restaurant association 2024/06
Timeline
Culinary Director/Executive Chef
Landmark lifestyle of Bryant
03.2024 - 02.2025
Staffing Coordinator/Assistant Branch Manager
Labor Finders International
07.2022 - 03.2024
Dispatch Coordinator
Goodyear FleetHQ
04.2020 - 06.2022
Customer Service Representative
MCI Communications
01.2016 - 02.2020
Culinary Arts - Nutrition
Pulaski Technical College
Diploma -
Sylvan Hills