Allonte Gunter
Detroit
Summary
Dynamic sales and customer service professional with a proven track record at Apple Inc. Skilled in objection handling and persuasion techniques, driving significant revenue growth. Adept at building rapport and optimizing customer experiences, consistently achieving top sales numbers and resolving complex technical issues efficiently.
Overview
6
6
years of professional experience
Work History
Door-to-Door Sales Representative
Energy Marketing Services
01.2024 - Current
- Completed documentation smoothly to finalize sales.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Completed 10-25 follow up appointments or calls each week to connect with warm leads.
- Drove team revenue totals by bringing in top sales numbers.
Technical Support Representative
W.E.S.T.
07.2021 - 12.2023
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
Customer Service Representative
Apple Inc.
01.2019 - 03.2021
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
University of California, Los Angeles
Los Angeles, CA06-2019
Skills
- Objection handling
- Goal oriented
- Persuasion techniques
- Building rapport
Timeline
Door-to-Door Sales Representative
Energy Marketing Services
01.2024 - Current
Technical Support Representative
W.E.S.T.
07.2021 - 12.2023
Customer Service Representative
Apple Inc.
01.2019 - 03.2021
High School Diploma -
University of California, Los Angeles
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