Allove Gemza-Puentes
Spring Hill,FL
Summary
Dynamic manager with a proven track record at McDonald’s, excelling in customer service and team leadership. Enhanced customer satisfaction through effective dispute resolution and mentoring, while implementing performance management strategies. Skilled in time management and staff development, fostering a productive environment that consistently met organizational goals.
Overview
3
3
years of professional experience
Work History
Manager
McDonald’s
04.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Hernando High
Brooksville, FLSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Performance management
- Staff development
- Policy implementation
- Expectation setting
Timeline
Manager
McDonald’s
04.2022 - Current
Hernando High
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