Ally Dettloff

• Served as first point of contact, creating a welcoming experience for clients and pets.
• Manage patient records and appointments using Ezyvet software.
• Answer 50-120 calls daily and coordinate 50-80 surgical appointments.

• Managed appointment scheduling and coordinated client communications for efficient patient flow.
• Assisted veterinarians with patient intake, ensuring accurate medical histories and documentation.
• Processed payments and maintained financial records, enhancing overall transaction accuracy.
• Responded to client inquiries promptly, providing information on services.

• Coordinated daily tasks among team members to ensure optimal performance.
• Led online order fulfillment and ensured accurate, timely customer deliveries.
• Resolved customer complaints and ensured customer satisfaction.

• Assisted in daily store operations, ensuring optimal inventory levels and product availability.
• Engaged with customers to address inquiries, enhance shopping experience, and promote product knowledge.
• Maintained cleanliness and organization of merchandise displays to improve visual appeal.

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• Led operational strategies to optimize inventory management and reduce stock discrepancies.
• Mentored staff on customer service best practices to enhance overall guest experience..
• Analyzed sales data to identify trends and drive product assortment decisions.