Ally Ellis
Medford,OR
Summary
Versatile and dynamic, excelled in customer service at The Human Bean, enhancing customer loyalty through prompt conflict resolution and a warm demeanor. Demonstrated exceptional organizational skills and attention to detail, streamlining operations and fostering a positive team environment. Proven ability in cash register operation and inventory management, contributing to efficient workplace practices.
Overview
4
4
years of professional experience
Work History
Barista
The Human Bean
09.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Childcare Provider
Southern Oregon OM
06.2022 - 09.2022
- Maintained effective schedule balance between rest periods, active play and instruction.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Introduced children to educational games and activities to boost learning.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Bookseller
Barnes And Noble
11.2021 - 02.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
Cashier
The Cupcake Company
12.2020 - 02.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
Education
No Degree - English Literature
Rogue Community College
Medford, ORHigh School Diploma -
Phoenix High School
Phoenix OR06.2022
Skills
- Caring and Responsible
- Organization and Attention to Detail
- Class Activity Oversight
- Safety Monitoring and Management
- Cash Register Operation
- Inventory Stocking
- Customer Relations
- Cool Under Pressure
- Conflict and Complaint Resolution
- Warm and Friendly
- Team Player
- Janitorial Duties
- Table Clearing
- Flexible Attitude
Timeline
Barista
The Human Bean
09.2024 - Current
Childcare Provider
Southern Oregon OM
06.2022 - 09.2022
Bookseller
Barnes And Noble
11.2021 - 02.2022
Cashier
The Cupcake Company
12.2020 - 02.2021
No Degree - English Literature
Rogue Community College
High School Diploma -
Phoenix High School
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