Billie Smolter
Harrisville,MI
Summary
I’m a newly college graduate looking to start my future! I studied psychology with a minor in communication because I’ve always had the want to help others. I have a big heart and a strong desire to make a lasting impact. I know that the key to doing any job is to be proactive and consistent. I consider myself to be a very dependable person and employee. I have worked with the public and in customer service for all of the jobs that I have ever had! I like to develop strong relationships and that is why I like to push through and dedicate all that I can to my jobs. I feel that I am reliable and I have always been a valued employee. I’m a perfectionist at heart and with that I will always push myself to be better and do better!
Overview
7
7
years of professional experience
Work History
Barista
Alcona coffee company
Harrisville, MI
09.2022 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Cashier
Blarney Castle Oil and Propane
Harrisville, MI
06.2021 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
Food Service Worker
Tropical Smoothie Café
Wayne, MI
09.2020 - 05.2021
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Greeted customers upon arrival in the dining area.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Ensured that all foods were prepared according to health department regulations.
Receptionist
Eastern Michigan University (office for edge)
Ypsilanti, MI
09.2019 - 02.2020
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Floor Associate
SkyZone Entertainment
Canton, MI
02.2019 - 08.2019
- Adhered to all safety regulations when handling products and equipment.
- Processed payments for purchases using cash registers or point-of-sale systems.
- Monitored store traffic and responded promptly to customer inquiries and complaints.
Shift Leader
Tropical Smoothie Café
Westland, MI
09.2017 - 11.2018
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Bachelor of Science - Psychology
Eastern Michigan University
Ypsilanti, MI04-2024
Skills
- Beverage Preparation
- Cash Handling
- POS Systems
- Food Running
- Menu Memorization
- Food Preparation
- Opening and closing duties
- Friendly and outgoing
- Solid problem solver
- Exceptional customer service
- Professional Demeanor
- Speedy and efficient
- Positive
- Team Leadership
- Cash Register Operation
- Safe Food Handling
- Menu knowledge
- Team Player
- Espresso machine operations
- Active listener
- Performance Improvement
- Order Taking
- New Hire Training
- Customer Service
- Team Collaboration
- Problem-solving skills
- Strategic Planning
- Scheduling appointments
- Listening Skills
- Time Management
- Telephone Etiquette
- Reliable and Responsible
- Trustworthy
- Dependable
- Punctual
- Caring
Timeline
Barista
Alcona coffee company
09.2022 - Current
Cashier
Blarney Castle Oil and Propane
06.2021 - Current
Food Service Worker
Tropical Smoothie Café
09.2020 - 05.2021
Receptionist
Eastern Michigan University (office for edge)
09.2019 - 02.2020
Floor Associate
SkyZone Entertainment
02.2019 - 08.2019
Shift Leader
Tropical Smoothie Café
09.2017 - 11.2018
Bachelor of Science - Psychology
Eastern Michigan University