Ally Elm

• Managed budget implementations, employee reviews, training and schedules.
• Fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with customers and encouraging retention
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Formulated policies and procedures to streamline operations.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company

procedures

• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.

• Delivered packages to customer doorsteps and business offices.
• Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
• Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
• Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
• Collaborated with team members to meet tight deadlines during peak delivery periods.
• Reduced delivery errors by double-checking orders and verifying addresses prior to departure.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.