Allyson (Ally) Gardner
Central Square
Summary
Veterinary technician with a background in leadership and client support, and a strong interest in online learning and business development. Demonstrates strong problem-solving abilities and effective communication skills. Experienced in guiding individuals through uncertainty, fostering accountability, and promoting clarity in decision-making. Provides a calm and structured approach to support others.
Overview
16
16
years of professional experience
Work History
Shift Manager & Veterinary Technician
Cicero Animal Clinic
Brewerton
09.2009 - Current
- Resolved customer inquiries and complaints in a professional manner.
- Provided guidance and support to team members when needed.
- Handled employee relation issues such as disciplinary action or terminations.
- Supervised daily operations to ensure smooth functioning of the facility.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or diagnosis.
- Educated pet owners on options, post-care instructions and wellness tips.
- Obtained and recorded health history and information from clients to maintain medical charts.
- Monitored animal health and reported changes to the veterinarian.
- Prepared/administered medications to pets upon request from the veterinarian.
- Handled animal restraint techniques for various procedures.
Coaching Assistant
Shira Brenner
Online
12.2024 - 05.2025
- Conducted 15-minute welcome calls via Zoom for online community members.
- Outlined available resources to enhance engagement in free community.
- Coordinated scheduling with Shira to assess suitability for paid coaching offer.
Education
Certificate - Life & Health Coaching
Health Coach Institute
Online09-2021
Associate of Applied Science - Veterinary Technician
San Juan College
Farmington, NM05-2013
Skills
- Effective communication
- Active listening
- Emotional intelligence
- Decision-making
- Time management
- Complaint resolution
- Problem-solving
- Task prioritization
Timeline
Coaching Assistant
Shira Brenner
12.2024 - 05.2025
Shift Manager & Veterinary Technician
Cicero Animal Clinic
09.2009 - Current
Certificate - Life & Health Coaching
Health Coach Institute
Associate of Applied Science - Veterinary Technician
San Juan College