Ally Rashid
Dallas,TX
Summary
Dynamic manager with proven success in customer support and sales operations. Expertise in process improvement, effective communication, and adaptable leadership to enhance service delivery and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Manager, Sales and Customer Support
Electrician On Call Inc.
Dallas, TX
04.2013 - 03.2026
- Managed customer support inquiries, achieving timely issue resolution to enhance customer satisfaction.
- Trained and mentored new team members on best practices and procedures.
- Oversaw daily sales operations to ensure efficient workflow and service delivery.
- Developed training materials and resources for customer service improvement initiatives.
- Collaborated with sales team to enhance product knowledge and customer engagement strategies.
- Implemented feedback systems to gather customer insights for service enhancement.
- Coordinated communication between technical teams and customers for seamless support.
- Evaluated performance metrics to identify areas for process improvement in support services.
- Developed strategies to efficiently address common customer complaints, protecting the company's reputation.
- Developed and implemented strategies for increasing sales volume and improving customer loyalty.
- Implemented processes to track customer queries and resolutions, improving service accountability.
- Initiated weekly calls with customers in order to assess their experience with our products and services and address any concerns they may have had.
- Resolved escalated customer inquiries quickly and efficiently while maintaining a positive attitude.
- Managed team of 6 customer service representatives to ensure high level of customer satisfaction.
- Reviewed daily, weekly, monthly reports from sales teams regarding their progress towards meeting established targets.
- Ensured compliance with company policies, procedures and guidelines related to sales activities.
- Collaborated with marketing department to develop promotional campaigns designed to increase product awareness among potential customers.
- Coordinated efforts between departments such as Sales and Marketing, IT and Operations in order to achieve desired outcomes.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Gained market share in new sales performance through aggressive team training.
- Facilitated communication by distributing Daily Field Reports (DFRs) to clients, enhancing transparency in operations.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Education
GED -
GED
Dallas, TX11-2012
Skills
- Customer support
- Sales operations
- Team management
- Relationship management
- Process improvement
- Training design
- Analytical thinking
- Task prioritization
- Planning
- Organization and time management
- Multitasking
- Effective communication
- Organizational skills
- Computer skills
- Remote office availability
- Self-Directed
- Adaptable leadership
- Social perceptiveness
- Basic math
Languages
English
Professional
Hindi
Professional
Timeline
Manager, Sales and Customer Support
Electrician On Call Inc.
04.2013 - 03.2026
GED -
GED