Mychelle Williams
Marietta,GA
Summary
Seasoned Manager with proven success in Sales and Customer Support. Possess strong leadership skills, adept at building high-performing teams and implementing strategic plans to increase sales growth. Skilled in fostering long-term relationships with customers, ensuring top-notch service and enhancing customer satisfaction levels. Previous roles led to significant improvements in operational efficiency and revenue growth. Making sure customers left with a smile on there face whether they bought something or not.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1994
1994
years of post-secondary education
Work History
Manager, Sales and Customer Support
It's all guci smoke shop
Marietta, Georgia
02.2016 - 05.2023
- Managed daily sales operations and customer support activities effectively.
- Trained and mentored staff on product knowledge and customer service techniques.
- Oversaw inventory management, ensuring product availability for customers.
- Collaborated with team members to resolve customer complaints promptly.
- Coordinated promotional events to engage customers and increase store traffic.
- Developed strategies for addressing common customer complaints in an efficient manner that minimized negative impact on the company's reputation.
- Resolved escalated customer inquiries quickly and efficiently while maintaining a positive attitude.
- Trained staff on new products, services, and procedures related to customer service operations.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Reviewed security cameras for employee job improvement, opening and closing procedures were on schedule and product theft.
- Making sure customers felt welcome and appreciated.
Education
Walton High School
Marietta, GASkills
- sales management
- customer support
- inventory management
- team training
- customer relationship management
- complaint resolution
- strategic planning
- problem solving
- time management
- Vendor management
- Performance management
- Coaching and mentoring
- Customer service
- Relationship building
Timeline
Manager, Sales and Customer Support
It's all guci smoke shop
02.2016 - 05.2023
Walton High School