Open To Work
Miraquel Cooper
Magnolia,Texas
Work Preference
Job Search Status
Open to workDesired Job Title
Manager, Sales and Customer SupportLicensed Practical NurseNursing Administration Staffing CoordinatorLicensed Practical NurseLicensed Practical NurseSalary Range
$45000/yr - $200000/yrSummary
Results-driven professional with extensive experience in customer service and team leadership. Proven ability in conflict resolution and performance management, achieving significant improvements in customer satisfaction and sales performance.
Diligent [Desired Position] with solid background in managing sales and customer support teams. Successfully led initiatives that improved customer satisfaction and streamlined sales processes. Demonstrated expertise in team leadership and problem-solving.
Overview
32
32
years of professional experience
Work History
Manager, Sales and Customer Support
COOPER MAIKS AUTO SERVICE
Stafford, TX
09.2018 - Current
- Led sales team to achieve quarterly targets through strategic planning and performance management.
- Streamlined customer support processes, enhancing response times and satisfaction levels.
- Developed training programs for staff, improving product knowledge and service quality.
- Analyzed customer feedback to identify trends and implement service improvements.
- Coordinated cross-functional teams to resolve complex customer issues efficiently.
- Implemented CRM systems to track customer interactions and optimize sales efforts.
- Mentored junior staff, fostering a collaborative environment focused on continuous improvement.
- Established key performance indicators to measure success in sales and support operations.
Licensed Practical Nurse
Michael E DeBakey Veteran's Affairs Medical Center
Houston, TX
10.2010 - 09.2018
- Administered medications and monitored patient responses to ensure optimal care.
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Educated patients and families on treatment protocols, promoting adherence and understanding.
- Assisted in the coordination of routine health assessments and diagnostic testing procedures.
- Administered medications and treatments as per physician orders, ensuring patient safety and compliance.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Trained new staff on best practices for patient care and safety protocols.
- Implemented infection control measures, reducing incidence of hospital-acquired infections.
- Optimized the use of available resources in providing efficient nursing care tailored to each patient''s needs and preferences.
- Led quality improvement initiatives that improved patient satisfaction scores within the unit.
- Expedited recovery times by implementing appropriate wound care measures and providing timely pain management.
- Served as a resource to new hires or nursing students in the Medical Surgical unit, sharing knowledge and providing guidance on best practices.
- Collaborated with interdisciplinary healthcare teams for optimal treatment plans and positive patient outcomes.
- Minimized potential medication errors by verifying orders and carefully administering prescribed therapies as directed by physicians.
- Reduced risk of complications by closely monitoring vital signs, administering medications, and promptly addressing patient concerns.
- Demonstrated keen attention to detail while conducting head-to-toe assessments on medical surgical patients.
- Fostered a trusting relationship with patients'' families by addressing their concerns and keeping them informed about the patients'' progress.
- Promoted patient education through clear explanation of diagnoses, treatment plans, medications, and discharge instructions.
- Skillfully managed high-stress situations during emergency codes or rapid response events within the unit or hospital-wide setting.
- Supported continuity of care by maintaining accurate records and facilitating seamless nurse shift transitions through proper hand-off reports.
Nursing Administration Staffing Coordinator
Michael E. DeBakey VA Medical Center
Houston, TX
09.2013 - 03.2015
- Coordinated staffing schedules to ensure optimal nurse coverage across all departments.
- Analyzed workforce data to identify staffing needs and improve resource allocation.
- Collaborated with department heads to facilitate effective hiring processes and onboarding procedures.
- Implemented process improvements that enhanced staff communication and workflow efficiency.
- Developed training materials for new coordinators to streamline operational practices and protocols.
- Evaluated performance metrics to drive strategic decisions related to nursing administration staffing needs.
- Coordinated orientation programs for newly hired nurses that facilitated seamless integration into their respective care teams.
- Developed and implemented effective staffing plans to address changing patient needs and maintain high-quality care standards.
- Served as a liaison between human resources department, nursing administration, and clinical staff to resolve staffing issues promptly.
- Reduced overtime costs by analyzing staffing patterns and making recommendations for schedule adjustments as needed.
- Evaluated current scheduling practices regularly to identify areas for improvement or optimization based on evolving organizational needs.
- Handled day-to-day administrative tasks such as maintaining accurate records of staff hours worked, time off requests, and credentialing documentation for regulatory compliance purposes.
- Prepared comprehensive reports detailing staffing metrics and trends for use in strategic decision-making processes within the organization.
- Ensured compliance with state regulations by monitoring nurse-to-patient ratios at all times.
- Managed temporary staffing arrangements during periods of increased demand or personnel shortages to maintain consistent levels of patient care quality.
- Enhanced patient care by coordinating nursing staff schedules and assignments to ensure optimal coverage.
Licensed Practical Nurse
Select Specialty Hospital LTAC
Houston, TX
02.2007 - 09.2010
- Led training sessions for new staff on best practices in patient care and safety protocols.
- Streamlined documentation processes, enhancing accuracy of electronic health records management.
- Mentored junior nurses, fostering professional development and improving team performance.
- Evaluated patient outcomes to identify areas for improvement in nursing interventions and care strategies.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Maintained a safe and therapeutic environment for patients through effective risk assessment and crisis intervention strategies.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Licensed Practical Nurse
Memorial Hermann Hospital
Houston, TX
03.2001 - 06.2005
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Comforted and counseled patients and families throughout care process.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Increased patient satisfaction scores by consistently delivering high-quality nursing care tailored to individual needs and preferences.
- Promoted a culture of teamwork through active participation in unit meetings, performance improvement initiatives, and collaborative problem-solving efforts.
- Streamlined nursing processes by implementing evidence-based practices that improved clinical workflow efficiency.
- Reduced hospital readmissions by providing thorough discharge planning and follow-up care coordination.
- Contributed to organizational success by participating in accreditation surveys, quality assurance programs, and ongoing staff education activities.
- Advocated for patients' needs and preferences with healthcare providers, fostering patient-centered care.
- Administered medications to ensure adherence to treatment plans, improving health outcomes.
- Supported patients and families through education on home care procedures, enhancing post-discharge outcomes.
- Maintained meticulous records of patient care, treatments, and progress, ensuring continuity of care.
- Developed patient care plans to address individual needs, promoting faster recovery.
- Conducted regular patient assessments to identify changes in health status, enabling timely interventions.
- Coordinated with pharmacy staff to ensure accurate medication dispensing, minimizing errors.
- Monitored patient reactions to medications and treatments, quickly addressing adverse reactions.
- Collaborated with interdisciplinary healthcare team members to develop individualized care plans for patients.
- Streamlined medication administration processes, reducing wait times and increasing patient compliance.
- Led training sessions for new LPNs and nursing assistants, improving team competency and patient care standards.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans, optimizing patient outcomes.
- Assisted in minor surgical procedures, enhancing patient comfort and supporting surgical team efficiency.
- Facilitated patient education on disease management and prevention, empowering individuals towards healthier lifestyles.
- Enhanced patient recovery by providing compassionate care and closely monitoring vital signs.
- Participated in community health programs, extending care beyond clinical setting and improving public health awareness.
- Implemented infection control protocols, significantly reducing incidence of hospital-acquired infections.
- Improved patient satisfaction with empathetic communication and timely response to needs.
- Contributed to quality improvement initiatives by providing feedback on care processes and patient experiences.
- Delivered wound care and managed dressings, preventing infections and promoting healing.
- Assisted in management of patient flow in busy settings, reducing wait times and improving efficiency.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Reviewed patient history to verify conditions and current medications.
- Delivered emotional support to patients and families during challenging times.
- Responded to patient requests with appropriate clinical and personal assistance.
- Provided patient education on health care issues and prescribed medications.
- Helped patients complete bathing, dressing and eating.
- Took samples to complete diagnostic and routine assessment tests.
- Developed and implemented individualized patient care plans.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Coordinated patient transfers to other facilities.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
- Administered medications and monitored patient responses to ensure optimal care.
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Educated patients and families on treatment protocols, promoting adherence and understanding.
- Assisted in the coordination of routine health assessments and diagnostic testing procedures.
- Led training sessions for new staff on best practices in patient care and safety protocols.
- Streamlined documentation processes, enhancing accuracy of electronic health records management.
- Mentored junior nurses, fostering professional development and improving team performance.
- Evaluated patient outcomes to identify areas for improvement in nursing interventions and care strategies.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Sales Representative
Dispo Philippines
Manila, Philippines
03.1994 - 01.1998
- Developed strong customer relationships to enhance client satisfaction and loyalty.
- Executed sales strategies to effectively promote product offerings and achieve targets.
- Conducted market research to identify emerging trends and customer needs.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Trained and mentored junior sales staff on best practices in customer engagement.
- Enhanced communication channels with clients, resulting in improved feedback loops and service delivery.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Participated in trade shows and conferences to network and generate leads.
- Exceeded sales targets through effective planning and goal setting.
- Implemented CRM tools to track customer interactions and sales progress.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Stayed up-to-date with industry trends to position company as market leader.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Increased market penetration with introduction of innovative sales tactics.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Conducted detailed market analysis to guide development of sales strategies.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
- Generated advertising brochure for vendor use.
Education
Bachelor of Science - Nursing
03-1993
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Goal setting
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Business administration
- Marketing
- Negotiation
- Product management
- Business development
- Budget control
- Business planning
- Key performance indicators
- Expectation setting
- Emergency response
- Expense tracking
- Contract management
- Brand management
- Lead generation
- Salesforce management
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Data analysis
- Risk management
- Partnership development
- Change management
- Vendor management
- Regulatory compliance
- Competitor research
- Trend analysis
- Resource allocation
- Networking strategies
- Disciplinary techniques
- Teamwork and collaboration
- Computer skills
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team development
- Work Planning and Prioritization
- Hiring and training
- Managing operations and efficiency
- Customer relationship management
- Training and development
- Staff training
- Employee coaching and mentoring
- Scheduling and coordinating
- Professional and courteous
- Negotiation and conflict resolution
- MS office
- Good judgment
- Process improvement
- Active listening
- Interpersonal relations
- Schedule management
Additional Information
References
Available upon request.
Timeline
Manager, Sales and Customer Support - COOPER MAIKS AUTO SERVICE
09.2018 - Current
Nursing Administration Staffing Coordinator - Michael E. DeBakey VA Medical Center
09.2013 - 03.2015
Licensed Practical Nurse - Michael E DeBakey Veteran's Affairs Medical Center
10.2010 - 09.2018
Licensed Practical Nurse - Select Specialty Hospital LTAC
02.2007 - 09.2010
Licensed Practical Nurse - Memorial Hermann Hospital
03.2001 - 06.2005
Sales Representative - Dispo Philippines
03.1994 - 01.1998
Pines City Educational Center - Bachelor of Science, Nursing