Sarah Mountain
Fillmore,NY
Summary
Customer-focused manager with expertise in feedback analysis and complaint resolution. Enhanced service quality and satisfaction through strategic planning and team leadership. Developed and implemented strategies that drive sales growth and improve operational efficiency while fostering long-term customer relationships.
Overview
6
6
years of professional experience
Work History
Manager, Sales and Customer Support
Timberstrength Health and Wellness
North Tonawanda, New York
05.2020 - 12.2025
- Analyzed customer feedback to identify areas for service improvement.
- Oversaw inventory management of health and wellness products for timely delivery.
- Led team meetings to discuss performance goals and improve service quality.
- Developed strategies for addressing common customer complaints in an efficient manner that minimized negative impact on the company's reputation.
- Analyzed customer feedback data to identify areas of improvement in customer support services.
- Initiated weekly calls with customers in order to assess their experience with our products and services and address any concerns they may have had.
- Resolved escalated customer inquiries quickly and efficiently while maintaining a positive attitude.
- Recruited, hired, and trained new personnel to meet changing demands of the business.
- Trained staff on new products, services, and procedures related to customer service operations.
- Ensured compliance with company policies, procedures and guidelines related to sales activities.
- Provided guidance to junior staff members regarding tasks such as handling difficult customers or resolving issues within the organization's standards.
- Coached, developed and motivated team to achieve revenue goals.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Reviewed weekly sales reports to identify trends in sales volume for menu items.
- Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
- Managed a team of 10 inside sales representatives to ensure customer satisfaction and meet sales goals.
- Surpassed established sales targets by implementing effective strategies.
- Documented all sales transactions accurately in order to maintain accurate records of sales history.
- Organized financial records and maintained filing systems accurately.
- Assisted in payroll processing and employee expense reimbursements.
- Created invoices and tracked payments using accounting software.
- Prepared bank deposits and reconciled discrepancies promptly.
- Supported monthly financial reporting and reconciliation activities.
- Performed daily cash transactions such as deposits, withdrawals, transfers, ensuring accuracy of all records maintained in the general ledger system.
- Maintained accurate filing systems for all accounting records, including invoices, receipts and payments.
- Performed administrative tasks related to bookkeeping activities such as filing paperwork or updating databases.
- Verified accuracy of billing data and revised any errors prior to issuing invoices to customers.
- Assisted in the preparation of financial statements and reports as requested by management.
- Compiled financial data from various sources to prepare journal entries or other documents in accordance with established accounting principles.
- Reconciled bank accounts on a regular basis to detect irregularities or discrepancies in transactions.
- Managed vendor relations by responding promptly to inquiries regarding payment status or account balances.
- Processed customer payments accurately and timely according to company policies.
- Reviewed contracts related to accounts payable and receivable for accuracy before entering into the system.
- Maintained customer relations by responding to inquiries in a timely manner.
- Performed data entry of financial information into accounting software programs.
- Managed client inquiries and provided accurate information on services.
- Coordinated schedules and appointments for clients and agents.
- Maintained up-to-date records in the customer management system.
- Led team meetings to discuss project updates and client feedback.
Education
Bachelor of Science - Business Administration And Management
Nccc
Sanborn, NY05-2019
Skills
- Sales management
- Sales strategy development
- Customer feedback evaluation
- Complaint management
- Client relationship management
- Team leadership
- Inventory management
- Financial records management
Timeline
Manager, Sales and Customer Support
Timberstrength Health and Wellness
05.2020 - 12.2025
Bachelor of Science - Business Administration And Management
Nccc