Ally Zorza
Financial Coordinator
Green Bay,WI
Summary
Financial coordinator supporting dental front office and chairside operations by checking in patients, verifying insurance, presenting treatment plans, and calculating out-of-pocket costs. Coordinates aging reports, OSHA/HIPAA compliance, and IT troubleshooting to keep daily workflows moving. Brings practical experience in patient communication, paperwork, and cross-functional support across clinical and business tasks.
Overview
8
8
years of professional experience
Work History
Financial Coordinator
Pulaski Dental
Pulaski, Wisconsin
06.2019 - Current
- Facilitate patient check-ins and schedule appointments. Answer phone calls and address accordingly. Prepare appointments to ensure co-pays are noted, x-rays are obtained and imported, and history of dental services is presented. Conduct insurance verifications with medical and dental insurances to enhance billing accuracy. Obtain medical and dental prior authorizations. Submit medial and dental claims electronically with appropriate attachments. Articulate treatment plans and discuss patient financial obligations. Enter medical insurance, dental insurance, and patient payments into practice management software. Oversee aging reports for medical and dental insurance claims and patient balances for effective accounts receivable management. Complete month end and year end reports and present in Excel format. Rectify lab invoices. Facilitate IT support/solutions. OSHA/HIPAA officer.
Waitress
Red Apple Café
Pulaski, WI
08.2018 - 05.2019
- Streamlined dining experience for guests by efficiently managing food orders and delivering meals promptly. Oversaw daily operations, maintaining cleanliness and organization throughout dining area. Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively. Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages. Completed credit payments via card processing systems. Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
Education
Small Business Bookkeeping Certificate -
Northeast Wisconsin Technical College
Green Bay, WI01-2021
Dental Assistant Program -
Northeast Wisconsin Technical College
Green Bay, WI01-2019
High School Diploma -
Pulaski High School
Pulaski, WI 05.2001 -
Associate in Business Management - Business Management
Northeast Wisconsin Technical College
Green Bay, WI 05.2001 -
Skills
- Insurance verification
- Treatment plan presentation
- Aging report management
Timeline
Financial Coordinator
Pulaski Dental
06.2019 - Current
Waitress
Red Apple Café
08.2018 - 05.2019
Associate in Business Management - Business Management
Northeast Wisconsin Technical College
05.2001 -
High School Diploma -
Pulaski High School
05.2001 -
Small Business Bookkeeping Certificate -
Northeast Wisconsin Technical College
Dental Assistant Program -
Northeast Wisconsin Technical College