Allyisa Hezekiah
TopGolf
Charleston
1
Certification
10
years of professional experience
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Front of House Supervisor/ Bartender
1 Year 4 Months- Crafted and served cocktails, ensuring high-quality beverage standards and customer satisfaction.
- Managed bar inventory, tracking supplies to minimize waste and maximize efficiency.
- Trained new staff on bartending techniques, promoting best practices in service and safety.
- Supervised front of house operations, ensuring seamless guest experiences and high service standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Resolved guest complaints promptly, maintaining positive relationships and satisfaction levels.
Bartender
2 Years 3 Months- Displayed and retained extensive knowledge of liquor, wine, and beer.
- Crafted specialty cocktails according to customer specifications.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Utilized strong salesmanship skills to upsell drinks and appetizers.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
Direct Support Professional
10 Months- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
Overnight Stocker and Receiver
3 Months- Unloaded pallets and deliveries and organized products in store.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Sales Consultant
2 Years 3 Months- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Responded to telephone and in-person requests for information.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Call Center Support Manager
4 Months- Established and oversaw performance targets for call center associates.
- Maintained call center equipment in good working order to maximize productivity.
- Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
Produce Associate
7 Months- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Assisted with monthly inventory counts.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Stocked fruits and vegetables and removed old or poor quality products.
Technical Support Specialist
7 Months- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Monitored systems in operation and quickly troubleshoot errors.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Cosmetics Department Manager
4 Months- Set sales targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance of up to 12 cosmetics personnel.
- Maintained accurate inventory and sales records for department.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
Education
Bachelor of Science - Electronics Engineering Technology
High School Diploma
Skills
Personnel training and development
Patient Assessments
Data recovery
Customer service expert
Budgeting and Reporting
Merchandising Knowledge
Care plan assessment
Desktop support
Troubleshooting and Diagnostics
Team Leadership
MS Office expert
Problem-solving skills
Certification
Bartending Certification
ServSafe Alcohol
Timeline
Front of House Supervisor/ Bartender
TopGolf
04.2025 - CurrentRead More
Bartender
King Claw Juicy Seafood & Bar
12.2022 - 03.2025Read More
Direct Support Professional
South Carolina Department Of Disabilities
01.2022 - 11.2022Read More
Overnight Stocker and Receiver
Walmart
11.2021 - 02.2022Read More
Sales Consultant
Guilty Pleasures
07.2019 - 10.2021Read More
Call Center Support Manager
Alorica
01.2019 - 05.2019Read More
Produce Associate
Walmart
05.2018 - 12.2018Read More
Technical Support Specialist
Call, UNM Bookstore
04.2017 - 11.2017Read More
Cosmetics Department Manager
Macy's
11.2016 - 03.2017Read More
ECPI University
Bachelor of Science from Electronics Engineering Technology
Read More
Goose Creek High School
High School Diploma
Read More