Allyne Miller
Calabasas,CA
Summary
Seasoned Operations Manager and talented leader with 30 plus years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
34
34
years of professional experience
Work History
Operations Manager/Agency Partner
Acrisure
Grand Rapids, Michigan
05.1995 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Capitalized on each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Manager
West Hills Insurance
Canoga Park
01.1990 - 07.2004
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Facilitated merger of 2 agencies.
Education
High School Diploma -
Fairfax Senior High School
Los Angeles, CA06.1965
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Staff Management
Accomplishments
- Started in the insurance industry working with Claims and Surety for a Managing General Agency.
- Leaned Personal Lines and moved into Commercial Lines as a CSR and then to Account Manager
- Works as an operations analyst for CNA insurance the Regional Controllers office
- Moved back into the agency fiend as the Operations manager for West HIlls Insurance. as they were merging with another agency.
- Knowledge of all areas of P&C Insurance
- Work under the team concept with staff and upper management.
Theater
C
Timeline
Operations Manager/Agency Partner
Acrisure
05.1995 - Current
Manager
West Hills Insurance
01.1990 - 07.2004
High School Diploma -
Fairfax Senior High School