Allysa Choe
Summary
IT professional with 8 years of experience in network and system administration, security, infrastructure, preventive maintenance, and excellent customer service. Reliable and diligent troubleshooter with strong communication skills to interact effectively with co-employees and clients. Seeking for a career that provides opportunities for long-term professional growth and team collaboration to produce mission success.
Overview
6
6
years of professional experience
Work History
System Administrator
United States Navy, USN
Naval Information Warfare Training Group
03.2021 - 09.2023
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Monitored temperature and power draw to immediately detect faults and failures.
- Provided account services through Active Directory and Microsoft Access to include account creation, deletion, and group policy execution for all personnel requiring T/S network accounts.
- Monitored and supported access to T/S facility with proper vetting of all oncoming personnel by utilizing NMCI Enterprise Tool. Granted access to over 400 personnel across 4 security domains.
- Drove continuous improvement of IT governance processes.
- Provided workstation configuration, maintenance, and implementation into live network utilizing worksite local System Administrative privileges.
Network Technician
United States Navy, USN
DIA Detachment - Pearl Harbor
01.2018 - 03.2020
- Responsible for managing operations, maintenance, and troubleshooting of 375 special intelligence circuits, 17 multinational networks, and LAN/WAN monitoring enabling 99% network availability for 370K personnel in the Pacific Region.
- Monitored daily ticket queue with completion of over 353 service tickets involving port security reconfigurations, fiber/copper infrastructure repairs, and routing/switching fix actions.
- Configured and maintained layer 2 & 3 technical solutions for providing data, voice, and video services to remote locations through use of GRE tunnels and OSPF.
- Ran cabling and installed data drops for new node installations.
- Utilized available IP addresses to design and implement T/S network for tier 1 customer sites.
- Created accounts, managed system maintenance, fixed 1K transmission errors for 145 line items, and facilitated 7.2M Pacific Fleet message transfers on UNIX based SMART.NEXT system.
- Dressed and installed fiber cabling and hardware.
Unified Communications Voice Engineer
United States Navy, USN
DIA Detachment - Pearl Harbor
03.2017 - 01.2018
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Installed, maintained and supported VoIP applications.
- Maintained documentation for telecommunication systems, equipment inventory and floor plans.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Worked closely with network administrators and server engineers to deliver quality service.
Skills
- Leadership
- Customer Service
- Organization
- Time Management
- Teamwork
Technical Competencies
- Network Troubleshooting
- Cisco routing/switching
- Cisco VoIP
- Avaya Call Manager
- Fiber/Copper Infrastructure
- Equipment installation and maintenance
- Knowledge of OSPF and IPSec
- Active Directory
- Microsoft OS
Security Clearance
TS/SCI w/ Polygraph
Timeline
System Administrator
United States Navy, USN
03.2021 - 09.2023
Network Technician
United States Navy, USN
01.2018 - 03.2020
Unified Communications Voice Engineer
United States Navy, USN
03.2017 - 01.2018