Allysa Santos
Virginia Beach,VA
Summary
Friendly and results-driven professional with a proven track record with previous employers, excelling in client relations and relationship building. I leverage my adaptability and effective communication to drive success in fast-paced environments in both independent and supportive team roles.
Overview
11
11
years of professional experience
Work History
Accountant/Administrative Assistant
BOTH Inc.
Virginia Beach, Virginia
01.2024 - Current
- Oversaw full accounting cycle and prepared applicable financial statements.
- Minimized internal accounting department backlogs by updating accounts and generating reports.
- Prepared monthly closing entries for multiple companies' books of records.
- Monitored balance sheets and income statements to evaluate financial performance.
- Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
Agent Services Representative
Aflac
Virginia Beach, VA
09.2023 - Current
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Assessed customer risk levels and recommended appropriate coverage options.
- Handled and organized multiple phones, schedules and training for use of REM software
Receptionist & Administrative Assistant
Babcock Moore and Lambert
Virginia Beach, VA
10.2019 - 07.2023
- Conducted research on various topics as requested by management.
- Provided administrative support to the executive team and attorneys, including scheduling meetings and managing multiple calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed, edited and typed complex memos and reports with job-related software.
- Handled multiple phone lines and various schedules.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered multiple phone lines promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Receptionist & Technician
Essentialye Eye Care
Norfolk, VA
01.2015 - 01.2018
- Conducted research on various topics as requested by management.
- Provided administrative support to the executive team and attorneys, including scheduling meetings and managing multiple calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed, edited and typed complex memos and reports with job-related software.
- Handled multiple phone lines and various schedules.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered multiple phone lines promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Education
Bachelor of Science - Health And Business Administration
Old Dominion University
Norfolk, VA05.2027
Skills
- Charismatic and self motivated
- Ability to adapt
- Financial analysis
- Effective communication
- Quick Learner
- Customer service
- Relationship building
- REM software proficient
Timeline
Accountant/Administrative Assistant
BOTH Inc.
01.2024 - Current
Agent Services Representative
Aflac
09.2023 - Current
Receptionist & Administrative Assistant
Babcock Moore and Lambert
10.2019 - 07.2023
Receptionist & Technician
Essentialye Eye Care
01.2015 - 01.2018
Bachelor of Science - Health And Business Administration
Old Dominion University