Kathryn Wilson
Bowling Green,KY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Accountant/Administrative Assistant
Stanley Ford Auto Group
02.2023 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Classification Clerk
TDJC John Middleton Unit
05.2020 - 11.2022
- Maintained daily productivity log of scanning, classifying and indexing activities.
- Applied knowledge of regulations, directives and policies to complete accurate classification work.
- Used classification expertise to answer questions on scanned documentation.
Temporary Call Center Representitive
Kforce
02.2021 - 06.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Bookkeeping Certification 1 - Accounting Technology And Bookkeeping
Texas State Technical College - West Texas
05.1993
Skills
- Business Correspondence
- Bookkeeping
- Statistical Data Gathering
- Data entry
- Microsoft Applications
- Payroll/Accounting
Timeline
Accountant/Administrative Assistant
Stanley Ford Auto Group
02.2023 - 06.2023
Temporary Call Center Representitive
Kforce
02.2021 - 06.2022
Classification Clerk
TDJC John Middleton Unit
05.2020 - 11.2022
Bookkeeping Certification 1 - Accounting Technology And Bookkeeping
Texas State Technical College - West Texas
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