Allyscia Dickson
Berwick,PA
Summary
Skilled Crew Trainer brings experience to staff cultivation. Extensive expertise in organizational policies and procedures with solid versatility and hard work. Detail-oriented approach to addressing queries and concerns to maintain business effectiveness. Knowledgeable at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver..
Overview
5
5
years of professional experience
Work History
Crew Trainer
McDonald's
Berwick, PA
08.2023 - Current
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Ensured that all safety protocols were followed during training sessions.
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Checked expiration dates on all products before serving them to customers.
- Informed customers about daily specials in an engaging manner.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Packer
Berwick Offray
Berwick, PA
03.2019 - 05.2021
- Organized inventory in the warehouse according to established procedures.
- Inspected packages for accuracy and completeness before shipping.
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Arranged items on pallets according to size and weight.
- Verified accuracy of picked items by comparing them against pick list.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Assembled boxes or other containers for packing goods prior to shipment.
Education
Didnt Complete -
Berwick Hight School
Berwick, PASkills
- Training Tools and Resources
- Learning Platforms
- Delegating Work
- Coaching and Mentoring
- Active Listening
- Team leadership and supervision
- Policies and Procedures
- Sales expertise
- Processing payments
- Safe Food Handling
- Corporate Goals and Targets
- Task Delegation
- Food safety understanding
- Work Planning and Prioritization
- Cash Handling
- Employee engagement
- Employee Training
- Product Knowledge
- Kitchen Sanitation
- Opening and closing procedures
- Role Modeling
- Workplace Safety
- Dress Code Enforcement
- Food Safety
- Cleaning and sanitation
- Inventory Restocking
- Beverage Preparation
- Health Code Compliance
- Menu Memorization
- Customer Service
- Drive-Thru Operations
- Customer Engagement
- Food Preparation
- Food Running
- Crew Leadership
- Taking Orders
- Heavy Lifting
Affiliations
- working and keeping myself busy
- spending quality time with my children and family
Timeline
Crew Trainer
McDonald's
08.2023 - Current
Packer
Berwick Offray
03.2019 - 05.2021
Didnt Complete -
Berwick Hight School