Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Shelter Manager
Lafayette House
Joplin, MO
03.2022 - 10.2024
Monitored shelter operations on a daily basis including cleaning schedules, and security protocols.
Assessed the needs of individuals seeking shelter services and provided assistance in obtaining housing, employment, medical care, and other resources.
Managed the intake process for new residents including conducting interviews, verifying eligibility criteria, and assigning beds accordingly.
Provided crisis intervention services when needed including de-escalation techniques and conflict resolution methods.
Facilitated staff meetings to discuss current cases and develop strategies for client support.
Developed and implemented shelter policies and procedures.
Interviewed prospective employees and provided input to HR on hiring decisions.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Shelter Advocate
Lafayette House
Joplin , MO
02.2021 - 03.2022
Responded promptly to inquiries from individuals seeking information about available resources related to domestic violence or sexual assault.
Maintained detailed records of client interactions in accordance with agency policy.
Provided referrals to appropriate social service agencies for additional assistance or support services needed by survivors.
Worked closely with shelter staff to ensure a safe environment was maintained at all times.
Assisted clients in understanding their rights under the law and how to access resources available within the community.
Participated in trainings related to advocacy work with survivors of abuse.
Provided crisis intervention and advocacy services to survivors of domestic violence, sexual assault, and stalking.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
Industrial Painter
Achitctural Systems Inc.
Granby, MO
08.2019 - 07.2020
Prepared surfaces for painting, including sanding and cleaning.
Cleaned up job sites when finished with projects.
Inspected painted surfaces after completion to ensure quality standards were met.
Ensured that ventilation systems were functioning properly before starting any painting tasks.
Education
GED -
Crowder College
Neosho, MO
04-2007
Skills
Compassionate communication
Crisis Management
Attention to Detail
Problem-Solving
Good Judgment
Adaptability
Self Motivation
Timeline
Shelter Manager
Lafayette House
03.2022 - 10.2024
Shelter Advocate
Lafayette House
02.2021 - 03.2022
Industrial Painter
Achitctural Systems Inc.
08.2019 - 07.2020
GED -
Crowder College
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