Kate Nelson
Stillwater ,NJ
Summary
I am a very upbeat and positive person. A very hard worker and easy learner. I have 20 plus years in the Food Industry and customer Service.
Overview
23
23
years of professional experience
Work History
Bartender/Server/Sales Floor Manager
Lafayette House Restaurant
08.2017 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Blue Ribbon
06.2011 - 05.2012
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender
St Moritz
01.2009 - 02.2011
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Patient Access Rep
Newton Memorial Hospital, Newton Medical Center
05.2001 - 01.2009
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Education
High School Diploma -
Kittatinny Regional High School
Newton, NJ06.2001
Skills
- Health codes compliance
- Food Preparation
- Payment Processing
- Basic accounting
Timeline
Bartender/Server/Sales Floor Manager
Lafayette House Restaurant
08.2017 - Current
Server
Blue Ribbon
06.2011 - 05.2012
Bartender
St Moritz
01.2009 - 02.2011
Patient Access Rep
Newton Memorial Hospital, Newton Medical Center
05.2001 - 01.2009
High School Diploma -
Kittatinny Regional High School
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