Allysia Calomese
Starkville,MS
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Customer-centered and friendly professional with 5-year background maintaining customer satisfaction and contributing to company success goals.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Ecco Group USA
Starkville, MS
05.2023 - 09.2023
- Receiving inbound calls from member, updating their Primary Care Provider.
- Checking the status of prescriptions.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Provided guidance to members on how best to use products or services offered by the organization.
- Strengthened customer retention by offering discount options.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
Office Assistant
CoMed Adult Daycare
Louisville, MS
01.2022 - 11.2022
- Completed and mailed contracts, invoices or checks.
- Computed, recorded and proofread data or reports.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Conducted office inventory checks and requested restock of supplies.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
Customer Service Representative
Alorica
Starkville, MS
08.2021 - 12.2021
- Took special orders in person and over telephone, generating additional revenue every month.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Made outbound calls to obtain account information.
Education
High School Diploma -
Louisville High School
Louisville, MS05-2014
Skills
- Issue Resolution
- Membership Renewals
- Product Sales
- Member Retention
- Service Recommendations
- Account Management
- Customer Support
- Customer Service
Affiliations
- i Am a Great Person. I work Well with others
Timeline
Member Service Representative
Ecco Group USA
05.2023 - 09.2023
Office Assistant
CoMed Adult Daycare
01.2022 - 11.2022
Customer Service Representative
Alorica
08.2021 - 12.2021
High School Diploma -
Louisville High School
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