Allyson Alexander
Abita Springs,LA
Summary
Detailed-oriented administrative professional with excellent customer service experience. A proven track record in implementing efficient scheduling systems and ensuring optimal use of resources. Possesses a strong command of organization and interpersonal skills, coupled with problem-solving skills. Known for great attention to detail and adaptability, I've thrived in roles requiring time management, independence, collaboration, and leadership, such as a Team Lead and Scheduling Coordinator. With over 5 years of experience, I demonstrate readiness to leverage my skills in a challenging environment.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
ADT Solar
Covington, LA
02.2023 - 11.2023
- Utilized advanced CRM systems like Salesforce, Microsoft, and scheduling-specific platforms to effectively manage comprehensive appointment calendar
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Generated reports and tracked data to monitor operational priorities and scheduling.
Customer Retention Specialist
ADT Solar
05.2022 - 02.2023
- Responding to customer's inquiries in a timely and accurate way via email
- Develop personalized email communication strategies to enhance customer engagement and increase customer satisfaction, tailoring each communication to meet the individual needs and preferences of the customer segment
- Confirming and rescheduling appointments via email.
Team Lead
Sunpro Solar
08.2019 - 01.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Inside Sales Representative
Sunpro Solar
Covington,LA
01.2019 - 08.2019
- Sourcing new sales opportunities through inbound, outbound, warm, and cold calls.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Provided exceptional customer service to potential customers by addressing their questions and concerns in a timely and professional manner.
Data Entry Clerk
PEC Safety
Covington, LA
08.2018 - 12.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Identifying and resolving any discrepancies or inconsistencies in the data entered into the system.
Administrative Assistant
Builders Rowe
Covington, LA
07.2014 - 02.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
Education
High School Diploma -
St. Scholastica Academy
Covington, LA05.2012
Skills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Verbal and written communication
- Teamwork and Collaboration
- Time management skills
- Attention to Detail
- Schedule Management
- Strategic Planning
- Critical Thinking
- Customer Relationship Management
- Office Administration
- Deadline-oriented
- Effective Multitasking
- Documentation And Reporting
- Schedule organization
- Quality Assurance
- Administrative Support
- Phone and Email Etiquette
- Appointment Scheduling
- Staff Training
- Team Leadership
Timeline
Scheduling Coordinator
ADT Solar
02.2023 - 11.2023
Customer Retention Specialist
ADT Solar
05.2022 - 02.2023
Team Lead
Sunpro Solar
08.2019 - 01.2020
Inside Sales Representative
Sunpro Solar
01.2019 - 08.2019
Data Entry Clerk
PEC Safety
08.2018 - 12.2018
Administrative Assistant
Builders Rowe
07.2014 - 02.2017
High School Diploma -
St. Scholastica Academy