Allyson Armstrong
Midland,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Manager
Texas Roadhouse
07.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server
Texas Roadhouse
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
Retail Associate Manager
T-Mobile
08.2022 - 01.2023
- My job was no longer to meet my own sales goals but now to train the associates to sell and be available for any questions
- Another task I had frequently was dealing with customer escalations, whether it’s customers currently in store with issues or getting with my district manager for situations that I could not directly fix myself to find a solution
- A big part of my job was also to handle day to day operations of the store
- To name a few examples; Receiving and shipping inventory, daily calls with all of the store managers and district manager to go over performance and game plans, making schedules, counting tills, making deposits, and handling any floor plan changes like demo device change outs or re-arranging.
Senior Mobile Expert
T-Mobile
06.2022 - 08.2022
- After being promoted to Senior Mobile expert at T-Mobile I became responsible for acting as a mentor to the Mobile Experts to make sure I can maximize my sales while also pushing others to learn and sell to the best of their ability
- I also slowly took part in the day to day operations of the store to assist management.
Mobile Expert, T-Mobile
09.2021 - 06.2022
- At T-Mobile as a mobile expert, I come up with creative ways to maximize sales in order to meet my goals, connect with customers to personalize recommendations of the technology I think best suits the customer and offer solutions to fix customer issues to the best of my abilities.
Team Lead
Regal Entertainment Group
01.2019 - 10.2021
- As a team lead at Regal Tall City 14, my job was to supervise the employees and delegate the daily tasks to each of them to ensure that daily operations ran smoothly and efficiently
- I also ensured great customer service and assisted any customer who may have had a problem as quickly as possible
- I was also in charge of doing daily till checks and end of day close outs.
Texas Roadhouse
02.2020 - 07.2021
- As a server at Texas Roadhouse I took orders, delivered trays of food to and from tables, delivered checks and took payments.
Education
High school diploma -
Lee High School
Midland, TXSkills
- Organizational Skills
- POS
- Restaurant Experience
- Upselling
- Money Handling
- Time Management
- Cold Calling
- Retail sales
- Sales Management
- Shipping & Receiving
Timeline
Manager
Texas Roadhouse
07.2023 - Current
Server
Texas Roadhouse
01.2023 - Current
Retail Associate Manager
T-Mobile
08.2022 - 01.2023
Senior Mobile Expert
T-Mobile
06.2022 - 08.2022
Mobile Expert, T-Mobile
09.2021 - 06.2022
Texas Roadhouse
02.2020 - 07.2021
Team Lead
Regal Entertainment Group
01.2019 - 10.2021
High school diploma -
Lee High School