Aniya Clark
Overland Park
Summary
Dynamic manager with proven success at Tommy's Express Carwash, enhancing team performance through effective training and leadership. Skilled in customer service and conflict resolution, I consistently improved satisfaction levels and operational efficiency. Adept at multitasking and fostering a positive work environment, I drive results and elevate service quality. Hardworking and motivated professional with several years of experience and a record of success in the industry. Solid history balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Tommys Express Carwash
Olathe
10.2025 - Current
- Supervised daily operations and ensured staff followed company protocols.
- Trained employees on car wash equipment and customer service standards.
- Implemented training programs to enhance team performance and service quality.
- Conducted regular inspections to maintain cleanliness and safety standards.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Shift Manager
Five Guys
Overland Park
04.2021 - Current
- At Five Guys I tend to do everything from taking orders, cooking, cleaning to doing the dishes in the back.
- I'm a great help at what I do, I'm always friendly towards my customers which brings quite a lot of tips and I'm friendly towards those around me.
- I'm good at multitasking and I'm fast at what I do.
Cashier
McDonald's
Overland Park
02.2021 - 12.2021
- I worked there for almost a year and enjoyed my experience, slightly.
- I was good at handling money but I was faster at taking orders and handling customers.
- I have a lot of patience from this.
Education
Nursing -
Rockhurst University
Kansas City, MO05-2028
High school diploma -
Shawnee Mission South High School
Overland Park, KS05.2024
Skills
- Money handling
- Restaurant experience
- Team development
- Management
- Organizational Skills
- Customer service
- On-the-job training
- Self-directed learning
- Customer relationship building
- Senior care
- Sales
- Social Work
- Team motivation
- Performance management
- Food Preparation
- Staff scheduling
- Shift Management
- Working with people with developmental disabilities
- Food service management
- Team leadership
- Job board recruitment
- Complaint handling
- Basic math
- Supervising experience
- Phone etiquette
- Referrals
- Food safety management
- Print advertising
- Food Service
- Quick service & fast food restaurant
- Time management
- Caregiving
- Mentoring
- Conflict resolution
- Cashiering
- Coaching
- Conducting staff training sessions
- Organizational skills
- Leadership
- Managing food service teams
- Computer skills
- Upselling
- Customer satisfaction surveys
- Medical terminology
- Communication skills
- POS systems
- Google Docs
- Forecasting
- Team management
- Strategic planning
Certification
Driver's License
Languages
English, Expert
Timeline
Manager
Tommys Express Carwash
10.2025 - Current
Shift Manager
Five Guys
04.2021 - Current
Cashier
McDonald's
02.2021 - 12.2021
Nursing -
Rockhurst University
High school diploma -
Shawnee Mission South High School