Allyson Burrow
Sherwood,Arkansas
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
6
6
years of professional experience
Work History
Key Holder
Earthbound Trading
North Little Rock, AR
10.2021 - Current
Solution Specialist
Verizon Wireless
North Little Rock, AR
11.2018 - 09.2021
- Recommended new products and services to customers.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Conducted troubleshooting and diagnostic procedures on customer devices.
Accessories Coordinator
Marshalls
Cabot , Arkansas
09.2015 - 09.2017
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
Customer Service Representative
Walmart
Cabot, AR
09.2014 - 06.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Applied Science - Liberal Arts And General Studies
Pulaski Technical College
03.2024
Skills
- Analyzing Profitability
- Delegation and Supervision
- Recruitment and Training
- Financial Forecasting
- Team Building and Motivation
- Retail Operations
- Handling Complaints and Inquiries
References
Zachary Williams: (318) 754-7522
Victoria Good: (501) 424-9050
Rocco Colbert: (903) 445-1811
Brooke Gamble: (254) 7170107
Timeline
Key Holder
Earthbound Trading
10.2021 - Current
Solution Specialist
Verizon Wireless
11.2018 - 09.2021
Accessories Coordinator
Marshalls
09.2015 - 09.2017
Customer Service Representative
Walmart
09.2014 - 06.2015
Associate of Applied Science - Liberal Arts And General Studies
Pulaski Technical College
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